Manager I, B2B Sales

Concentrix; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Concentrix is hiring a Manager I, B2B Sales in Singapore to lead a sales team and drive revenue growth through client success motions (onboarding, adoption, health checks, voice of the customer) and renewals/upsell strategies. You will oversee targets, ensure accurate CRM forecasts, and coach continuous improvement across the team.

The role emphasizes data-driven sales plays, performance coaching, and collaboration with the Sales Director and client teams.

Responsibilities

• Lead the team to achieve business targets and maintain high customer satisfaction.
• Provide accurate sales forecasts and ensure CRM data is up-to-date.
• Remove roadblocks and support sales opportunities.
• Coach on team performance, conduct weekly reviews, and provide coaching.
• Develop strategic sales plays based on data, trends, and territory insights.
• Coordinate reporting and forecasting with client contacts and Sales Director.
• Drive adoption of AI-enabled selling tools to improve prep, engagement, and follow-up.

Job description

Job Title:

Manager I, B2B Sales

Job Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
• Coach team members on the practical use of AI-enabled sales and productivity tools to improve preparation, customer engagement, and follow-up.
• Stay informed on relevant AI capabilities and sales technologies, identifying practical applications for the team.
• Lead the adoption of AI-enabled tools and new ways of working, assessing their impact on sales productivity, customer experience, and team performance.

Location:

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements:

English (Required)

Time Type:

Full time