Manager, Engagement (QMD)

Public Service Division; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

The Public Service Division seeks a Manager, Course Approval within the Quality Management Division to ensure quality and compliance of CET courses accredited in the Training Grant System (TGS). The role involves course accreditation, quality checks, system testing, and coordinating with internal and external stakeholders to uphold SWDA and CET standards.

Responsibilities include stakeholder engagement, handling inquiries and appeals, and supporting system enhancements to TGS while contributing

Qualifications

• Minimum 3 years of CET-related experience.
• Good command of English for written and verbal communication.
• Experience or appreciation of adult education in Singapore preferred.

Responsibilities

• Carry out course accreditation/approval and quality management in the Training Grant System (TGS).
• Review course materials against adult learning principles and SWDA requirements.
• Handle inquiries and appeals related to courses and RTP terms.
• Engage training partners, government agencies and industry bodies as the primary liaison.
• Support system testing and enhancements to TGS.
• Assist divisional projects and continuous improvement initiatives.

Skills

Stakeholder engagement

Data analysis

English language

Policy compliance

Education

WSQ ACLP/ACTA preferred

Job description

[What the role is]

The Manager, Course Approval, within the Quality Management Division, plays a critical role in ensuring the quality and compliance of courses accredited in the Training Grant System (TGS). This position involves course accreditation, quality checks, system testing, and project engagement of both internal and external stakeholders. The role is integral to maintaining high standards in Continuing Education and Training (CET), supporting Skills and Workforce Development Agency's mission to foster a robust CET ecosystem.

[What you will be working on]

Course Accreditation and Quality Management

• Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
• Conduct course quality checks by reviewing course materials against sound adult learning principles and relevant SWDA and funding requirements.
• Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA's Terms and Conditions for Registered Training Providers (RTPs).

Stakeholder Engagement

• Implement engagement strategies to foster strong relationships with training partners, government agencies and industry bodies.
• Serve as the primary liaison between the organization and external stakeholders, providing clear, timely, and transparent communication.

System Testing and Enhancements

• Support system testing and implement enhancements to TGS when necessary to improve processes and functionality.

Project and Initiative Support

• Support divisional and organisational projects, initiatives, and other assigned tasks, contributing to continuous improvement and innovation within the division.

[What we are looking for]

• Possess the required competencies to execute the job duties proficiently
• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
• A good command of English for both oral and written communication.
• Experience or an appreciation of adult education in Singapore is preferred. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.
• Possess good analytical skills to investigate, evaluate, and analyse public complaints, feedback, and whistleblowing cases.
• Basic or intermediate proficiency in data handling.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP