Manager/Senior Manager, Planning (QMD)

Skills and Workforce Development Agency; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Skills and Workforce Development Agency (SWDA) is seeking a Manager/Senior Manager, Course Approval, to ensure the quality and compliance of courses accredited in the Training Grant System. Reporting to the Team Lead, the role sits in the Quality Management Division and supports accreditation, quality checks and cross‑divisional coordination.

You will also assist system testing and enhancements to TGS, participate in divisional monitoring and continuous improvement initiatives, and contribute to

Qualifications

• Minimum 3 years of relevant working experience, preferably in CET.
• Good command of English for both oral and written communication.
• Experience or appreciation of adult education in Singapore; WSQ ACLP or ACTA qualifications preferred.
• Possess good analytical skills to investigate, evaluate, and analyse public complaints, feedback, and whistleblowing cases.
• Basic or intermediate proficiency in data handling.

Responsibilities

• Planning and Coordination Support: coordinate within the Quality Management Division and with external divisions to align planning efforts.
• Divisional Monitoring and Reporting: monitor and report metrics, including risk indicators and business continuity activities.
• Course Accreditation and Quality Management: carry out course accreditation/approval and review materials against learning principles and funding requirements.
• System Testing and Enhancements: support system testing and implement enhancements to the Training Grant System.
• Project and Initiative Support: support divisional projects and continuous improvement initiatives.

Skills

English proficiency

Analytical skills

Data handling

Project coordination

Education

WSQ ACLP

WSQ ACTA

Job description

What the role is:

The Manager/Senior Manager, Course Approval, within the Quality Management Division, plays a critical role in ensuring the quality and compliance of courses accredited in the Training Grant System (TGS). Reporting to the Team Lead, the incumbent is part of a team responsible for course accreditation, quality checks, divisional monitoring and reporting, and cross-divisional coordination. This role is integral to maintaining high standards in Continuing Education and Training (CET), supporting Skills and Workforce Development Agency's mission to foster a robust CET ecosystem.

What you will be working on:

• Planning and Coordination Support
  • Support planning-related work by coordinating within the Quality Management Division and with external divisions such as policy units and system teams to align planning efforts.
• Divisional Monitoring and Reporting
  • Support divisional monitoring and reporting of metrics, including divisional and enterprise key risk indicators and business continuity management activities.
• Course Accreditation and Quality Management
  • Carry out course accreditation/approval and related course quality management activities in the Training Grant System (TGS).
  • Conduct course quality checks by reviewing course materials against sound adult learning principles and relevant SWDA and funding requirements.
  • Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA's Terms and Conditions for Registered Training Providers (RTPs) when necessary.
• System Testing and Enhancements
  • Support system testing and implement enhancements to TGS when necessary to improve processes and functionality.
• Project and Initiative Support
  • Support divisional and organisational projects, initiatives, and other assigned tasks, contributing to continuous improvement and innovation within the division.

What we are looking for:

• Possess the required competencies to execute the job duties proficiently.
• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET). Fresh graduates or candidates without the required qualifications but with relevant experience such as course quality management, courseware design and delivery are welcome to apply.
• A good command of English for both oral and written communication.
• Experience or an appreciation of adult education in Singapore is preferred. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.
• Possess good analytical skills to investigate, evaluate, and analyse public complaints, feedback, and whistleblowing cases.
• Basic or intermediate proficiency in data handling.

About Skills and Workforce Development Agency

The Skills and Workforce Development Agency (SWDA), a statutory board under the Ministry of Manpower (MOM), drives lifelong learning and workforce development to enable Singaporeans to take charge of their careers, learn for life, access good jobs, and grow in fulfilling careers. We enable employers to build a skilled, future-ready workforce, design quality jobs, and adopt skills recognition practices. Together with our partners, we build a trusted, high-quality, industry-relevant, and innovative ecosystem that meets the evolving workforce needs of both businesses and workers.Guided by our vision of a Singapore where everyone can grow in fulfilling careers, we live our promise of Building Skills, Growing Careers by nurturing lifelong learning, strengthening employability and enabling career growth for all, including our own officers, through a continuous learning culture and a supportive, flexible, inclusive working environment that fosters innovation, collaboration, and well-being.So, join us to be part of a dynamic team driving the national SkillsFuture movement and building a strong Singaporean core. Together, we create opportunities, transform lives, and shape the future of work.