Manager, Postgraduate & Continuing Education Programmes [LKCMedicine]

Nanyang Technological University Singapore; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Nanyang Technological University Singapore is seeking an experienced administrator to lead the CET programme portfolio, coordinating logistics, materials, and assessment processes for learners, faculty, and staff.

The role requires 5–8 years in administrative leadership, strong LMS/TMS skills, and careful handling of accreditation and registry records, with a focus on data integrity and stakeholder collaboration.

Qualifications

• Bachelor's degree in a related field.
• 5–8 years of administrative management or senior customer service experience.
• Experience coordinating examinations (OSCE/MMI).
• Familiarity with course accreditation processes and educator registry management.
• Strong LMS and TMS administration skills.
• Excellent communication and organizational skills.

Responsibilities

• Oversee end-to-end CET programme logistics, venues, platforms, and F&B.
• Coordinate SSG course accreditation submissions and registry records.
• Manage learner registration, enrolment, and certificate issuance.
• Provide on-site/online administrative support during sessions.

Education

Bachelor's degree in Business, Communications, Information Technology, or a related field

Tools

NTU Learn

Training Management Systems (TMS)

Job description

The Manager will lead and provide critical administrative, operational, and digital oversight for the Continuing Education and Training (CET) programme portfolio, acting as principal liaison for learners, adjunct faculty, and assessment personnel.

Responsibilities

• Programme Administration & Logistics
  • Oversee, coordinate and optimise end-to-end logistics, including scheduling, venues, virtual platforms, and F&B provisions.
  • Direct, prepare and disseminate course materials for faculty and learners.
  • Lead the planning, coordination, and execution of complex assessment formats, specifically OSCE and MMI.
  • Manage and provide on-site/online administrative support processes during programme sessions.
  • Administer and analyse post-programme activities, including feedback evaluation and results collation to drive continuous improvement.
• SSG Course Accreditation and Management of Training Adult Educators Registry
  • Coordinate and manage SSG course accreditation submissions, renewals, amendments, and related documentation for CET programmes.
  • Maintain accurate course information, supporting documents, and audit-ready records in accordance with SSG requirements and internal governance processes.
  • Manage the Training Adult Educators registry, including onboarding records, appointment details, supporting qualifications, and timely updates to educator profiles.
  • Liaise with internal stakeholders, faculty, adjunct educators, and relevant administrative units to ensure accreditation and registry records remain complete, current, and compliant.
• Learner & Stakeholder Support
  • Act as the primary escalation point for enquiries via email and phone.
  • Oversee the full learner registration, enrolment, and matriculation processes, ensuring data integrity.
  • Govern the maintenance of accurate learner records and manage the issuance of certificates.
  • Foster collaborative partnerships with faculty and examiners managing their schedules and material requirements.
• Financial Management & Grant Administration
  • Manage financial administration independently, providing financial oversight for programmes under management.
  • Process procurement requests, such as raising purchase orders, ensuring strict adherence to university policies.
  • Process invoices and claims for payment from vendors and adjunct faculty.
  • Assist in collating documentation for SSG grant claims.
  • Perform data entry for finance and learner enrolment.

Requirements

• A recognised Bachelor's degree in Business, Communications, Information Technology, or a related field.
• Minimum 5–8 years of proven experience in an administrative management, operational leadership, or senior customer service role.
• Expert organisational and multitasking skills, with a proven ability to manage multiple high-level priorities, coordinate complex examinations (OSCE/MMI), and meet strict deadlines independently.
• Demonstrated familiarity with SSG course accreditation processes and the management of Training Adult Educator registry records, including supporting documentation and compliance tracking.
• Strong technical aptitude and demonstrated experience in managing and administering Learning Management Systems (LMS) such as NTU Learn, and Training Management Systems (TMS).
• Highly meticulous with a keen eye for detail, particularly in financial governance and processing complex information.
• Advanced interpersonal and communication (both written and verbal) skills, complemented by a strategic, customer‑centric mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• A proactive leader and collaborative team player who excels when working autonomously.

This is a 3‑year contract appointment.