Manager, Post-Course Quality (QMD)

Public Service Division; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Public Service Division in Singapore is seeking a Manager, Course Approval to oversee accreditation processes for CET courses within the Training Grant System, ensuring compliance with SWDA terms and quality standards.

You will lead quality checks, assist with system testing and enhancements to TGS, and provide operational support for the TRAQOM survey, while guiding staff in case assignment and workflow management.

Qualifications

• Minimum 3 years of relevant CET experience.
• English proficiency for oral and written communication.
• Experience with adult education concepts is preferred.
• WSQ ACLP/ACTA qualifications preferred.
• Strong analytical and data handling skills.

Responsibilities

• Carry out course accreditation/approval and related quality management activities in TGS.
• Conduct course quality checks against adult learning principles and funding requirements.
• Handle inquiries and appeals related to courses and perform non-compliance investigations.
• Support system testing and implement enhancements to TGS.
• Provide operations support for TRAQOM survey administration, management, and data reporting.
• Assist divisional projects and continuous improvement initiatives.

Skills

Course accreditation

Quality management

System testing

Data handling

English communication

Tools

Training Grant System (TGS)

TRAQOM survey management

Data reporting tools

Job description

[What the role is]

The Manager, Course Approval, within the Quality Management Division, plays a critical role in ensuring the quality and compliance of courses accredited in the Training Grant System (TGS). This position involves course accreditation, quality checks, system testing, and operational support for survey administration. The role is integral to maintaining high standards in Continuing Education and Training (CET), supporting Skills and Workforce Development Agency’s mission to foster a robust CET ecosystem.

[What you will be working on]

• Course Accreditation and Quality Management
  • Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
  • Conduct course quality checks by reviewing course materials against sound adult learning principles and relevant SWDA and funding requirements.
  • Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA’s Terms and Conditions for Registered Training Providers (RTPs).
• System Testing and Enhancements
  • Support system testing and implement enhancements to TGS when necessary to improve processes and functionality.
• Operational and Survey Support
  • Assign new cases to officers for processing and follow-up, ensuring efficient workflow management.
  • Provide operations support for the TRAQOM (Training Quality and Outcomes Measurement) survey administration, management, and data reporting.
• Project and Initiative Support
  • Support divisional and organisational projects, initiatives, and other assigned tasks, contributing to continuous improvement and innovation within the division.

[What we are looking for]

• Possess the required competencies to execute the job duties proficiently
• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
• A good command of English for both oral and written communication.
• Experience or an appreciation of adult education in Singapore is preferred. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.
• Possess good analytical skills to investigate, evaluate, and analyze public complaints, feedback, and whistleblowing cases.
• Basic or intermediate proficiency in data handling.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP