Manager, Clinical Affairs, PHCC

national university health system pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National University Health System Pte. Ltd. seeks a senior professional to lead clinical governance, risk management, and quality improvement across RHSO and its partners. You will work with the Medical Director to drive agendas, prepare materials, and ensure timely follow-up of issues.

The role involves overseeing clinical dashboards, credentialing, policy development, and compliance with national regulations and NUHS policies. Strong stakeholder management and presentation skills are essential.

Qualifications

• Bachelor’s degree in Healthcare or Life Sciences.
• 6–8 years of relevant working experience, preferably with leadership exposure.
• Experience in healthcare services and clinical quality improvement.
• Experience in managing medical affairs, clinical governance and/or quality management portfolio.
• Experience in preparing presentations/policies/papers.
• Strong in stakeholder management with analytical and problem-solving skills.
• Good oral, written and presentation skills.

Responsibilities

• Lead the RHSO Clinical Governance Board and sub-committees with the Medical Director.
• Support credentialing, privileging and development of clinical governance policies and procedures.
• Manage clinical risk via incident reporting and medico-legal matters; escalate as needed.
• Oversee quality management activities and drive continuous clinical quality improvement.
• Coordinate with internal and external partners to maintain regulatory alignment and standards.

Skills

Stakeholder management

Analytical & problem-solving

Presentation skills

Oral & written communication

Education

Bachelor’s Degree in Healthcare or LifeSciences

Job description

Overview

The Job Holder will develop and implement strategies to improve the quality and safety of the clinical services delivered through RHSO and/or its partners to the community in the Western Region, including overseeing clinical risk management activities. The Job Holder will also be responsible for the management of quality improvement training and programmes in RHSO.

Job Responsibilities

1. RHSO Clinical Governance Board and other sub-committeesAs lead secretariat, workwith Medical Director todrive meaningful agendas and discussionsPrepare necessary meeting materials and slides, and disseminate to relevant stakeholders in a timely mannerEnsure clinical governance structures (CGB and sub-committees such as Credentialing & Privileging Committee), including are well established and effective.Track and ensure that issues raised are followed up and addressed timely, and work plans are implemented per agreed milestones.
2. Clinical GovernanceEvaluate implications of and ensure compliance/ alignment with national healthcare regulations and NUHS cluster clinical policies or standards.Coordinate activities related to licensing and serve as liaison person for any queries on licensing.Work with key process owners and stakeholders on the development and revision of clinical governance policies, procedure manuals and work instructionsSupport credentialing and privileging process for clinicians (e.g. Advanced Practice Nurses, Collaborative Prescribing Practitioners).Support in the design and formulation of clinical dashboard indicators for accountability and monitoring of quality and patient safety indicatorsSupport cluster-level committees and initiatives for quality and patient safety
3. Clinical risk managementWork with stakeholders to identify and manage clinical risks as part of RHSO’s clinical risk register.Work with clinical leads to develop strategies for mitigation of clinical risks.Maintain system for reporting of incident reporting and management of medico-legal complaints.Facilitate and ensure timely escalation and reporting of clinical incidents and complaints.Support investigation of clinical incidents, complaints and/or any non-compliance to clinical care standards
4. Clinical Service Review and Quality ManagementReview the quality and effectiveness of clinical services (e.g. through system audits and monitoring of clinical quality and safety indicators)Effectively manage and drive clinical quality improvement/ assurance training and programmesIdentify opportunities and work with internal and external partners to drive continuous clinical quality improvement and standards in the community
5. Any other task as assigned

Job Requirements

• Bachelor’s Degreepreferablyin Healthcare or LifeSciences
• 6-8 years of relevant working experience, preferably with 1 years in a leadership position
• Experience in healthcare services and possess practical knowledge of clinical processes to identify areas for clinical quality improvement and mitigation of clinical risks.
• Experience in managing medical affairs, clinical governance and/or quality management portfolio.
• Exposed to preparation of presentations/policies/proposals/papers
• Strong in stakeholder management, with good analytical, and problem-solving skills.

• Good oral, written and presentation skills.
• Proactive and meticulous