Manager, Clinical Services Management Office (Clinical Services)

Singapore National Eye Centre; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Singapore National Eye Centre is seeking a Clinical Services Strategy and Workplan Manager to coordinate cross‑functional plans and transformation initiatives across Clinical Services. You will consolidate KPIs, monitor progress, and align efforts with organisational goals.

In addition, you will lead project, resource, change management, and performance improvement efforts, oversee budget planning, and support crisis planning. Strong analytics, communication, and leadership are essential.

Qualifications

• Bachelor's degree in any discipline with healthcare operations experience
• 8–10 years of relevant healthcare operations or administration experience
• 3–5 years of supervisory experience preferred
• Strong analytical, organisational, stakeholder management, and project management skills
• Excellent communication and presentation skills; ability to lead cross-functional projects and drive change

Responsibilities

• Coordinate and monitor Clinical Services work plans, transformation initiatives, and strategic priorities.
• Consolidate departmental plans, KPIs, and performance indicators for reporting and review.
• Track progress, risks or delays, and recommend interventions where required.
• Align departmental initiatives with Clinical Services and organisational goals.
• Manage cross-functional projects and improvement initiatives across Clinical Services; monitor timelines, budgets and resources.
• Coordinate stakeholders to ensure successful project implementation; support change management.
• Prepare performance dashboards, reports, and presentations for management review.
• Oversee budget planning processes and forecast financial needs across Clinical Services.
• Support crisis planning and business continuity plans; coordinate drills and risk mitigation.
• Foster engagement with clinical leaders and external partners; drive governance and quality improvement.

Skills

Analytical skills

Organisational skills

Stakeholder management

Project management

Communication skills

Presentation skills

Leadership

Collaboration

Education

Bachelor's Degree (any discipline)

Tools

Microsoft Office

Job description

Clinical Services Strategic Planning & Workplan Management

• Coordinate and monitor Clinical Services departments' work plans, transformation initiatives, and strategic priorities.
• Consolidate departmental plans, KPIs, and performance indicators for reporting and review.
• Track progress, identify risks or delays, and recommend interventions where required.
• Facilitate alignment of departmental initiatives with Clinical Services and organisational goals.

Project, Resource and Change Management

• Manage cross-functional projects and improvement initiatives across Clinical Services.
• Monitor project timelines, deliverables, budgets, and resource utilisation.
• Coordinate stakeholders to ensure successful project implementation.
• Support change management and facilitate adoption of new initiatives, workflows, and service models.

Performance Management and Operational Excellence

• Monitor clinical service performance indicators and operational metrics.
• Analyse trends, service demands, and utilisation data to identify opportunities for improvement.
• Work closely with department leads and clinical leaders to enhance service delivery processes.
• Prepare performance dashboards, reports, and presentations for management review.

Budget Planning and Financial Management

• Coordinate the annual operating, manpower, capital, and IT budget planning process.
• Monitor budget utilisation and expenditure trends across Clinical Services departments.
• Support departments in forecasting and financial planning.
• Prepare consolidated budget reports and analyses for management review.

Clinical Services Crisis Planning and Business Continuity

• Support the development, implementation, and review of crisis response and business continuity plans.
• Coordinate emergency preparedness exercises and simulations.
• Facilitate communication and coordination among departments during crisis situations.
• Monitor risks and recommend mitigation measures.

Stakeholder Engagement and Collaboration

• Foster effective working relationships with clinical leaders and department leads
• Coordinate Clinical Services events, retreats, workshops, townhalls, and engagement activities.
• Support collaborations with external healthcare institutions, community partners, government agencies, and industry stakeholders.
• Facilitate communication and information sharing across Clinical Services departments.

Staff Supervision and Development

• Provide guidance, and supervision to the team within CSMO.
• Support staff performance management, coaching, and development.
• Identify training needs and facilitate professional development opportunities.
• Promote teamwork and a culture of continuous learning and improvement.

Quality Improvement and Governance

• Lead and support quality improvement initiatives and service redesign projects.
• Monitor compliance with organizational policies, governance requirements, and operational standards.
• Facilitate audits, reviews, and follow-up actions where necessary.
• Support the implementation of best practices and innovation in service delivery.

Other Duties Assigned

• Support the Deputy Director and DCEO, Clinical Services, on strategic projects and special assignments.
• Prepare reports, presentations, business cases, and management papers.
• Undertake any other duties as assigned.

Requirements

• Bachelor’s Degree in any discipline, preferably in Business Administration, Public Health, Healthcare related discipline.
• Minimum 8-10 years of relevant healthcare operations, healthcare administration, or project management experience, with 3-5 years of supervisory experience preferred
• Strong analytical, organisational, stakeholder management, and project management skills.
• Excellent communication and presentation skills.
• Demonstrated ability to lead cross-functional projects and drive change initiatives.
• Proficient in Microsoft Office applications and data analysis tools.