Director (Operations & Admin), Regional Health System Operations

Singapore Health Services Pte Ltd (SingHealth HQ); Singapore; On-site; SGD 250,000 - 350,000; Full time

Job summary

SingHealth Regional Health System seeks a Director to support the Chief Operating Officer of RHS Operations and work with the SingHealth Office of Regional Health (SORH) to implement population health initiatives, guide long‑term planning, and establish governance for an integrated Community of Care (COC) ecosystem.

You will oversee RHS service delivery and resource deployment within the COC, review all services, and provide governance on operational issues.

Qualifications

• Bachelor's Degree with extensive healthcare leadership experience.
• Registrable medical degree is a plus (advantage).
• Strong knowledge of regulatory standards applicable to healthcare and population health initiatives.
• Demonstrated leadership with strategic business acumen.
• Excellent communication and stakeholder-management skills.
• Able to navigate complex, ambiguous situations and drive cross-functional initiatives.

Responsibilities

• Oversee RHS operations and coordinate with site leads and SORH.
• Lead population health initiatives and governance for the COC ecosystem.
• Drive value-based care, enrolment policies, and data analytics for population health.
• Engage GPs and PCNs to adopt care protocols, IT systems, and financing arrangements.
• Plan enrolment journeys and build integrated community care teams.
• Liaise with MOH, AIC, and other bodies to ensure governance and risk management.
• Develop KPIs, monitor progress, and support cost-effectiveness efforts.

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

Regulatory knowledge

Governance

Data analytics

Education

Bachelor's Degree

Basic medical degree (advantage)

Job description

The SingHealth Regional Health System (RHS) drives SingHealth's efforts in developing and strengthening partnerships across care providers in the eastern region — both private and public — and across care settings including tertiary, primary and community care. As the central funding conduit for all SingHealth Care Integration and Healthier SG initiatives, RHS provides overarching strategic direction to its programmes, supports service development, and monitors and evaluates key population health initiatives.

As Director, you will support the Chief Operating Officer of RHS Operations and clinical site leads, working alongside the SingHealth Office of Regional Health (SORH) to implement population health initiatives, guide mid and long-term strategic planning, and put in place the policy, planning and governance framework to support a future-ready health system through an integrated Community of Care (COC) ecosystem.

What You Will Do:

You will oversee and coordinate the SingHealth Healthier SG team's service delivery and resource deployment within the COC, while reviewing all services operating under the COC and providing advice and governance on operational issues.

In the area of operations and strategic planning, you will work with relevant internal and external stakeholders to formulate, implement and review strategies to deliver value-based care to the population in the eastern region. You will drive and coordinate policies that facilitate population enrolment, and engage process owners and business units to establish business insights that support value-based care and capitation pilot initiatives through data analytics.

For the implementation of Next Generation Primary Care, you will engage regional General Practitioners (GPs) and Primary Care Networks (PCNs) to adopt care protocols, programmes, IT systems, and care support and financing arrangements. You will plan and facilitate the regional resident enrolment and service journey, and implement integrated community care teams comprising primary care providers, community nurses, care coordinators and community partners to support residents in adhering to treatment and sustaining behavioural changes that improve their health outcomes.

On corporate oversight and governance, you will act as the primary liaison for RHS matters between sites and the RHS group with the Ministry of Health (MOH) and Agency for Integrated Care (AIC), put in place a planning and governance framework to enable monitoring and accountability of key stakeholders, and establish a Risk Management framework to govern the programmes.

In the area of performance monitoring and programme evaluation, you will work closely with SingHealth RHS stakeholders to develop key performance indicators, review the progress and effectiveness of RHS initiatives, and recommend improvement plans. Together with Strategic Finance, you will evaluate the cost-effectiveness of right-siting efforts and drive the implementation of the national population health strategy in the capitation funding model to support whole-population enrolment within the eastern region. You will also provide leadership in data analytics to identify needs and areas for improvement.

As a partner engagement leader, you will build strong partnerships with internal and external stakeholders to improve health across all age groups, work with sites and institutions to establish system enablers aligned to the cluster's population health strategy, and cultivate strong partnerships with community partners and agencies including MOH, AIC and social and community organisations to drive programmes that promote healthy lifestyle choices.

You will also contribute to manpower development by working with the Group Director to develop training programmes that build a core team of staff well versed in population health, and grow a credible pool of staff with competencies and subject matter expertise in this domain.

Job Requirements:

• Bachelor's Degree with 16 years of relevant working experience in healthcare with at least 10 years in a managerial role

• A registrable basic medical degree qualification would be an added advantage and experience in grassroots or community work is preferred.

• Excellent knowledge of regulatory standards.

• Strong leadership qualities with sound business and strategic acumen.

• Strong communication and interpersonal skills, with the ability to secure buy-in from diverse stakeholders and manage cross-functional and institutional relationships.

• Adept at navigating complex, ambiguous and challenging situations with excellent organisational and prioritisation skills.