Senior Assistant Manager / Manager, Clinical Quality, Performance & Value

KHOO TECK PUAT HOSPITAL PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

KHOO TECK PUAT HOSPITAL PTE. LTD. is seeking a Senior Assistant Manager / Manager to lead patient safety, clinical quality, and risk management initiatives across KTPH and YCH. The role centers on coordinating programmes, performing audits, and guiding CQPV activities with a supervisory lens.

You will collaborate with diverse stakeholders to elevate clinical practice, analyse indicators, and prepare required board papers and presentations while promoting a culture of safety and quality.

Qualifications

• Degree in medical or nursing profession or equivalent.
• Minimum 3 years of healthcare or relevant experience.
• Proficiency in Microsoft Office applications.
• Strong interpersonal and communication skills (verbal and written).

Responsibilities

• Lead and support patient safety, clinical quality and risk management initiatives across KTPH & YCH.
• Coordinate clinical quality improvement programmes and activities such as reviews, audits and indicators analysis.
• Provide secretariat support to Clinical Board and QA subcommittees, and report to stakeholders.
• Manage and nurture junior staff, guiding CQPV activities and projects.
• Collaborate with internal and external stakeholders to sustain clinical quality and safety programs.

Skills

Strong interpersonal skills

Verbal and written communication

Education

Degree in medical or nursing profession or equivalent

Tools

Microsoft Office

Job description

Are you a healthcare professional with a medical or nursing background who is passionate about patient safety and quality improvement?

Ready to take your clinical expertise to the next level?

We're looking for a Senior Assistant Manager / Manager to lead and support key initiatives inpatient safety, clinical quality, risk management, and quality improvement across KTPH & YCH.

The role will be responsible in the administrative, management and coordination of the clinical quality, patient safety, clinical risk, quality improvement programmes, and activities across KTPH and YCH. She/Hewill take on the supervisory role in guiding the junior Assistant Manager in CQPV activities.

SPECIFIC

1. Perform the administrative, management and coordination of the KTPH &YCH’s patient safety, clinical risk, quality improvement programmes, activities such as mortality and morbidity review, clinical quality review, focused clinical audits, clinical indicators analysis and reporting, hospital incident reporting, serious reportable events (SRE) and patient safety walkabouts.
2. Identify clinical issues by various means, e.g., case review, incident reporting, clinical quality data analytics, which may require escalation and further investigations and subsequent recommendation development and implementation by working with relevant stakeholders to facilitate quality improvement initiatives in KTPH & YCH.
3. Collect, analyse and monitor the performance for clinical indicators of the hospital, committees, departments,and provide updates to the relevant stakeholders in a timely manner. To integrate and provide data analytics for clearer oversight and support clinical decision-making capabilities to improve clinical care.
4. Provide secretariat support to KTPH & YCH Clinical Board and its Quality Assurance subcommittees, SRE committeewithin KTPH & YCH. Work with relevant internal and external stakeholders to resolve these issues and ensure high standards of clinical practice. Manage the investigations with various departments and reporting corrective actions and recommendations to Ministry of Health, when required.
5. Manage Patient Safety Collaboration Workgroup such as Speaking up for Safety and Implementing Reliability for Safer Healthcare. Point of contact for the Cognitive Institute.
6. Participate in clinical risk management programmes within KTPH & YCH.
7. Support, coordinate and manage patient safety programmes and workshops, and engagement of the clinical quality initiatives, e.g., Human Factors Workshop for the optimal participation, Clinical Practice Improvement Programme, Harm Reduction Collaborative initiatives etc. across KTPH & YCHand National Healthcare Group to ensure sustainability.
8. Prepare annual Clinical Board paper and presentation related to the Quality Assurance subcommittees, when required.
9. Adopting best practices as well as collaborating with relevant external and internal stakeholders. Inculcate a culture of clinical quality and patient safety, which may include raising staff awareness of quality improvement initiatives.
10. Advance the profile of CQPV in the areas of quality improvement and patient safety across KTPH & YCH.

(B) GENERAL

1. Perform other duties as assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV.
2. Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.
3. Senior Assistant Manager / Managerwill take on the supervisory roles or special projects, as directed by supervisor and Assistant Chairman Medical Board, CQPV.

Required competencies and certifications

• Degree in medical or nursing profession or equivalent
• Minimum 3 years of healthcare or relevant experience
• Proficiency in Microsoft Office applications
• Strong interpersonal and communication skills (verbal and written)

Preferred competencies and qualifications

• Post-graduate qualifications in management, healthcare administration, or public health
• Clinical Practice Healthcare Qualification certification