Manager, Account Management

Vistra; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid working arrangement

Birthday leave

Medical & dental insurance

Wellness allowance

Competitive annual leave

Mentorship program

Professional membership reimbursements

Job summary

Vistra in Singapore is seeking a Manager, Account Management to lead strategic client engagements and expand key accounts. You will own account plans, manage relationships at executive levels, drive renewals and cross-sell, and coordinate with multi-disciplinary teams to deliver client outcomes while maintaining Vistra's trusted advisor position.

You will oversee client strategies, forecast opportunities, and ensure alignment across sales, delivery, and governance to maximize revenue and client

Qualifications

• Proven ability to manage client relationships and drive account growth.
• Experience negotiating upsell, cross-sell and pricing changes.
• Strong commercial judgment across renewals and risk management.

Responsibilities

• Develop and maintain account plans reflecting client priorities and growth actions.
• Own client relationship and overall account profitability.
• Lead structured client engagement including executive reviews and service discussions.
• Own expansions within accounts: renewals, cross-sell, upsell, repricing.
• Coordinate with Business Developers for complex, multi-country opportunities.
• Translate service feedback into retention, recovery and growth actions.
• Lead governance on renewals, pricing reviews, and contract amendments.
• Ensure Salesforce opportunities and documentation are up-to-date.

Skills

Relationship management

Executive communication

Negotiation

Forecasting

Account planning

Cross-functional collaboration

Strategic thinking

Retention & growth

Commercial awareness

Salesforce

Tools

Salesforce

Job description

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as aManager, Account Management. This full time and permanent position is based in Singapore.

Key responsibilities:

• Develop and maintain account plans that reflect client priorities, whitespace opportunities, stakeholder maps, risk areas, and agreed growth actions.
• Own the client relationship and overall commercial health of assigned accounts, acting as the primary point of commercial accountability.
• Lead structured client engagement, through proactive relationship management including periodic executive reviews, service performance discussions, risk management, service recovery, risk management and strategic planning.
• Own expansion opportunities within assigned accounts, including renewals, product and country cross-sell, upsell, and repricing.
• Determine when Business Developer support is needed for complex, strategic, or multi-country opportunities and align clear roles before client engagement.
• Convert operational insight, client feedback and service data into structured retention, recovery and growth actions.
• Lead commercial governance, including renewals, annual pricing reviews, contractual amendments, reviews of customer profitability and cost to serve, ensuring that expanded scope or volume of service is reflected in the contractual arrangement and wider commercial negotiations.
• Ensure that all opportunities are fully captured on a timely basis within Salesforce, that opportunities are updated as appropriate including with regards to the stage of the opportunity and the associated probability and timing of deal closure, that all account documentation is complete and accurate, and appropriate stakeholders are informed of the status of opportunities and the wider account.

Key requirements:

• Strong relationship management, stakeholder mapping, and executive-level influencing and communication skills.
• Proven negotiation skills to drive growth (for upsell, cross-sell, repricing) whilst maintaining customer satisfaction and Vistra's position as a trusted advisor.
• Sound commercial judgement across renewals, pricing, expansion opportunities, and risk management.
• Ability to translate service, operational, and governance signals into structured account actions.
• Strong account planning, forecasting, and cross-functional orchestration capabilities.
• Client-centric owner with clear accountability for retention, growth and long-term value creation.
• Able to flex between relationship-led stewardship and commercially proactive growth, depending on account type and client need.
• Able to collaborate and engage with Business Developers and delivery stakeholders at the right time and with clear role alignment.
• Disciplined, data-driven and focused on balancing client advocacy with commercial rigour.

Company Benefits:

• At our Singapore office, we believe in putting our employees' well-being first! We offer a flexible hybrid working arrangement and birthday leave.
• Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.
• As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.