Management Trainee

NATURELAND CARE PTE. LTD.; Singapore; On-site; SGD 1,800 - 2,800; Full time

Job summary

Natureland Care Pte. Ltd. in Singapore is seeking a customer service professional to greet clients, handle enquiries, process bookings, and maintain smooth counter operations.

You will respond to feedback, manage reservations via phone, email, and WhatsApp, and assist with admin tasks while ensuring a pristine customer area.

Qualifications

• Experience in customer service or hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and booking software.
• Comfortable working in a fast-paced environment.
• Flexible hours including evenings, weekends and public holidays.
• Professional attitude and well-groomed appearance.

Responsibilities

• Greet customers with a smile and provide excellent service.
• Answer enquiries and address feedback, escalate when needed.
• Listen to customer requests and carry them out accurately.
• Interact with customers clearly and politely.
• Maintain neatness of the counter and outlets.
• Handle admin tasks: e-forms, daily sales, insurance checks.
• Ensure customers sign in with NRIC and full name.
• Answer reservations via phone politely.
• Monitor reservations and respond to emails/WhatsApp.
• Confirm service types and durations with customers.
• Update daily schedule board with therapist assignments.
• Assign therapists to customers and explain product/service options.

Skills

Customer service

Hospitality

Communication skills

Interpersonal skills

Problem solving

Tools

Microsoft Office

Booking software

POS system

Job description

• Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, elevate the feedback to the supervisor.

• To listen carefully to customers’ requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.

• To interact with both internal and external customers clearly and politely.

• To clean and maintain the neatness and cleanliness of the counter.

• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.

• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.

• Answer phone calls for reservations in a polite and professional manner.

• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.

• Confirm service type and duration with customers, communicate politely without disturbing them.

• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.

• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements:

• Previous experience in customer service or hospitality with excellent communication,interpersonal, and customer service skills.

• Proficiency in Microsoft Office and booking software and POS system, computer and IT skills/knowledge are an advantage.

• Comfortable working in a fast-paced environment.

• Professional attitude and well-groomed appearance.

• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.

• A positive attitude and a proactive approach to problem-solving.