Receptionist 接待员

DI YI TCM PTE. LTD.; Singapore; On-site; SGD 2,400 - 3,600; Full time

Benefits offered by this job

Attractive salary scheme

Meal and transport allowance provided

Yearly performance bonus

Medical benefit scheme

Workers' insurance

Long service award

Various types of leave benefits

Career progression & development

Comfortable and conducive working环境

Job summary

DI YI TCM PTE. LTD. invites a friendly receptionist to support our Singapore outlets with front-desk duties, appointment bookings and CRM data entry. You will greet customers, handle calls, and provide information about services while maintaining a professional image.

This role requires good communication, basic computer skills, and a customer-first attitude. Work Week is 5.5 days with shifts spanning weekdays and weekends.

Qualifications

• Prior experience in retail, customer service or telemarketing will be an advantage.
• Able to commit to retail working hours on weekdays and weekends/public holidays.
• Weekdays: 10:45 AM - 9:00 PM
• Weekends & Public Holidays: 9:45 AM - 6:00 PM
• Cheerful, friendly and outgoing personality.
• Customer-oriented with a strong commitment to customer service.
• Basic computer skills are required.
• Good communication and interpersonal skills.

Responsibilities

• Perform general receptionist and administrative duties.
• Perform data entry and maintain customer information using the CRM system.
• Ensure proper documentation, record-keeping and filing systems are maintained.
• Maintain excellent telephone etiquette when handling customer and internal calls.
• Book and confirm customer appointments via phone calls and/or SMS.
• Handle incoming and outgoing calls, divert calls to the relevant departments and take messages when required.
• Attend to customer enquiries and provide accurate information about the Company's services and treatments.
• Manage and update customer appointment bookings accurately.
• Deliver excellent customer service and maintain a professional image at all times.
• Guide and train new staff members when required to support team development.
• Perform any other ad-hoc duties assigned by Management.

Skills

Customer service

Telephone etiquette

Data entry

Basic computer skills

Interpersonal skills

Job description

Receptionist

接待员

Working Location: Company Outlets, Singapore

Work Week: 5.5 Days Work Week

Annual Leave: 9 Days Onwards

Job Responsibilities | 工作职责

• Perform general receptionist and administrative duties.
  负责一般前台接待及行政工作。
• Perform data entry and maintain customer information using the Customer Relationship Management (CRM) system.
  使用客户关系管理系统（CRM）进行数据录入及维护客户资料。
• Ensure proper documentation, record-keeping and filing systems are maintained.
  确保文件、记录及档案系统整理完善。
• Maintain excellent telephone etiquette when handling customer and internal calls.
  处理客户及内部电话时，保持良好的电话沟通礼仪。
• Book and confirm customer appointments via phone calls and/or SMS.
  通过电话及/或短信安排及确认客户预约。
• Handle incoming and outgoing calls, divert calls to the relevant departments and take messages when required.
  处理来电及去电，将电话转接至相关部门，并在需要时记录留言。
• Attend to customer enquiries and provide accurate information about the Company's services and treatments.
  处理客户咨询，并提供有关公司服务及疗程的准确信息。
• Manage and update customer appointment bookings accurately.
  负责管理及更新客户预约安排。
• Deliver excellent customer service and maintain a professional image at all times.
  始终提供优质的客户服务，并保持专业形象。
• Guide and train new staff members when required to support team development.
  根据需要指导及培训新员工，协助团队发展。
• Perform any other ad-hoc duties assigned by Management.
  完成管理层安排的其他临时工作。

Requirements | 任职要求

• Prior experience in retail, customer service or telemarketing will be an advantage.
  具备零售、客户服务或电话销售经验者优先。
• Able to commit to retail working hours on weekdays and weekends/public holidays.
  能够接受零售行业工作时间，并配合平日、周末及公共假期的工作安排。
• Weekdays: 10:45 AM - 9:00 PM
  平日： 上午10:45 - 晚上9:00
• Weekends & Public Holidays: 9:45 AM - 6:00 PM
  周末及公共假期： 上午9:45 - 下午6:00
• Cheerful, friendly and outgoing personality.
  性格开朗、友善及外向。
• Customer-oriented with a strong commitment to customer service.
  以客户为导向，并重视客户服务。
• Basic computer skills are required.
  具备基本电脑操作能力。
• Good communication and interpersonal skills.
  具备良好的沟通及人际交往能力。

Staff Benefits | 员工福利

• Attractive salary scheme
  具吸引力的薪资制度
• Meal and transport allowance provided
  提供餐饮及交通津贴
• Yearly performance bonus
  年度绩效奖金
• Medical benefit scheme
  医疗福利
• Workers' insurance
  员工保险
• Long service award
  长期服务奖励
• Various types of leave benefits
  多种假期福利
• Career progression & development opportunities
  良好的晋升与发展机会
• Comfortable and conducive working environment
  舒适及良好的工作环境