Management Trainee

NATURELAND WELLNESS PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Natureland Wellness PTE. LTD. in Singapore is seeking a friendly Customer Service Assistant to greet clients, answer enquiries, and process appointments, memberships, and payments at the counter.

You will handle compliments and complaints, coordinate with therapists, maintain booking software and POS, and ensure tidy, welcoming surroundings.

This role requires flexible hours, strong communication, professional appearance, and a proactive approach to resolving issues in a fast-paced environment.

Qualifications

• Previous experience in customer service or hospitality with excellent communication, interpersonal, and customer service skills.
• Proficiency in Microsoft Office and booking software and POS system; computer/IT skills are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.

Responsibilities

• Greet all customers with a smile upon entering Natureland, and provide excellent service.
• Answer enquiries and address feedback (compliments and complaints) and elevate to supervisor if needed.
• Listen to customers' requests (appointments, services, memberships) and carry them out accurately.
• Interact with internal and external customers clearly and politely.
• Maintain the counter neatness and cleanliness.
• Perform admin duties such as e-forms, daily sales, and insurance package checks.
• Ensure customers sign in using the tablet with NRIC number and full name before services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond to reservations, queries, and complaints via email and WhatsApp.
• Confirm service type and duration with customers, communicating politely.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
• Assign therapists appropriately and ensure understanding of retail products and service types.

Skills

Customer service

Communication

Hospitality

Microsoft Office

POS system

Booking software

Tools

Booking software

POS system

CRM

Job description

• Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, elevate the feedback to the supervisor.

• To listen carefully to customers’ requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.

• To interact with both internal and external customers clearly and politely.

• To clean and maintain the neatness and cleanliness of the counter.

• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.

• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.

• Answer phone calls for reservations in a polite and professional manner.

• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.

• Confirm service type and duration with customers, communicate politely without disturbing them.

• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.

• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements:

• Previous experience in customer service or hospitality with excellent communication,interpersonal, and customer service skills.

• Proficiency in Microsoft Office and booking software and POS system, computer and IT skills/knowledge are an advantage.

• Comfortable working in a fast-paced environment.

• Professional attitude and well-groomed appearance.

• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.

• A positive attitude and a proactive approach to problem-solving.