Management Executive

INITIA INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

INITIA INTERNATIONAL PTE. LTD. is seeking a proactive Operations Administrator to support branch-level management and daily activities in Singapore.

The role focuses on quality administration, process oversight, and developing colleagues to uphold standards. You will assist in strategy development, monitor customer feedback, and help implement policies while ensuring a clean, safe working environment and high customer satisfaction.

Qualifications

• Bachelor's degree in any field.
• Strong verbal and written communication skills.
• Customer-oriented or passionate about serving customers.
• Knowledge or experience in management or relevant field is a plus.

Responsibilities

• Provide quality Management and Administrative support.
• Oversee an efficient and effective day to day operations of the branch or outlet.
• Coach and develop colleagues to ensure standards are being maintained.
• Assist in the development strategy plans.
• Assist Managers complete daily tasks (implementing new policies).
• Understand each department's daily processes and goals.
• Participate in company's strategic planning.
• Assist Manager in evaluating performance (writing reports and data).
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Implement and Improve customers retention measures.
• Attract customers by answering product and service questions.
• Ensuring a clean and safe working environment.

Skills

Verbal and written communication

Customer-oriented

Management experience (a plus)

Education

Bachelor's Degree

Job description

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor's Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus