MANAGEMENT EXECUTIVE

ASIA GRAND; Singapore; Presencial; SGD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Asia Grand is seeking motivated individuals for a Management Executive program that rotates across Service crew, Receptionist, and Captain roles. The program aims to build strong operational skills, customer service excellence, and leadership for future management positions within Asia Grand.

You'll experience hands-on duties from greeting guests and taking orders to managing reservations, CRM records, POS operations, and event planning.

Responsabilidades

• Welcome and host customers upon arrival to the restaurant.
• Deliver great and excellent customer service according to company standard.
• Serve and portion dishes quickly, efficiently, systematically.
• Uphold quality, service & cleanliness according to company standard.
• Suggest drinks, dishes and desserts through menu planning and recommendations.
• Operate the restaurant reservation and table management system for bookings, amendments and cancellations.
• Manage front desk reception via calls, emails and customer inquiries.
• Update customer records in the CRM system.
• Operate POS system for item entry and bill closure; perform daily POS close.
• Manage petty cash and cash handling.
• Plan and roster part-timers; track daily performance.
• Plan and manage events and assist in execution.
• Ensure effective communication between departments for smooth operations.
• Manage official company email accounts and respond to customers promptly.
• Lead and supervise the Service crew during operations.
• Assist manager with planning, organizing and executing special events.
• Oversee inventory of alcohol and beverages and report stock takes to HQ.
• Adhere to hygiene, safety standards and SOPs.
• Perform other duties as assigned.

Descripción del empleo

Job Summary:

We are seeking passionate and ambitious individuals to join our team as a Management Executive. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles: Service crew, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization.

Job Description:

Your roles and responsibilities are as follows as a Management Executive:

• Welcome and host customers upon arrival to the restaurant.
• To deliver great and excellence customer service according to company standard.
• To serve and portion dishes quickly, efficiently systematically.
• Uphold quality, service & cleanliness according to company standard.
• Proficient in Menu Planning and recommendation of drinks, dishes and desserts to customer.
• Proficient in operating company reservation and table management system for advance reservation booking, amendment and cancellation.
• Management of front desk reception operations by receiving incoming calls, emails and attending to customers.
• Management and updating of customer record within the Customer Relationship Management system (CRM).
• Proficient in management of Point of Sales (POS) system for keying in of items and bill closing.
• Perform daily closing on the POS system.
• Petty Cash Management.
• Planning and management of Part-timers’ roster and daily performance record.
• Event Planning and management.
• Effective communication between departments to ensure smooth daily operation.
• Management of official company email accounts by responding to customers’ email in a timely manner
• Lead and manage a team of Service crew during operation.
• Assist manager by getting involved in planning, organizing and execution of special events.
• Inventory management of alcohol and beverages in a consistent and timely manner.
• Reporting of month-end stock take of inventories to headquarters.
• Adhere to hygiene and safety standards.
• Adhere to company’s standard operating procedures.
• Any other appropriate duties and responsibilities as assigned.