Management Associate

Tung Lok Group; Singapore; On-site; SGD 36,000 - 49,000; Full time

Job summary

Tung Lok Group is seeking a dedicated team member to support daily restaurant operations and guest services at our Singapore outlets.

You will handle guest inquiries, resolve complaints, manage in-out promotions, and help maintain an orderly restaurant environment. A customer-focused, team-oriented attitude is essential for success.

Qualifications

• Prior experience in a similar role is preferred.
• Excellent customer service and communication skills.
• Friendly, positive attitude and team-oriented mindset.
• Service oriented and passionate working in F&B industry.
• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle guest inquiries and resolve complaints in a professional manner.
• Ensure that all the supplies and stocks in the outlet are sufficient for the day-to-day operations.
• Support daily restaurant operations to ensure smooth service and high guest satisfaction.
• Maintain an attractive and an orderly appearance in the outlet.
• Ensure that all staff are properly informed on the promotions and information.
• Contribute ideas to improve operational efficiency, customer service, and revenue generation.
• Any other ad-hoc duties as assigned by the Company.

Skills

Customer service

Communication

Teamwork

Job description

• Handle guest inquiries and resolve complaints in a professional manner
• Ensure that all the supplies and stocks in the outlet are sufficient for the day-to-day operations
• Support daily restaurant operations to ensure smooth service and high guest satisfaction
• Maintain an attractive and an orderly appearance in the outlet
• Ensure that all staff are properly informed on the promotions and information
• Contribute ideas to improve operational efficiency, customer service, and revenue generation
• Any other ad-hoc duties as assigned by the Company

Responsibilities

• Handle guest inquiries and resolve complaints in a professional manner
• Ensure that all the supplies and stocks in the outlet are sufficient for the day-to-day operations
• Support daily restaurant operations to ensure smooth service and high guest satisfaction
• Maintain an attractive and an orderly appearance in the outlet
• Ensure that all staff are properly informed on the promotions and information
• Contribute ideas to improve operational efficiency, customer service, and revenue generation
• Any other ad-hoc duties as assigned by the Company

Requirements

• Prior experience in a similar role is preferred
• Excellent customer service and communication skills
• Friendly, positive attitude and team-oriented mindset
• Service oriented and passionate working in F&B industry
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment