Mall Concierge

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking staff to manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous, service-oriented approach.

You will adhere to SOPs, perform opening/closing duties, stock-taking, and counter operations while supporting promotions and loyalty programmes. The role involves promoting membership, registering customers, and managing parking and voucher redemptions.

Qualifications

• Prior frontline customer service experience is preferred.

Responsibilities

• Manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous and service-oriented approach.
• Adhere to standard operating procedures, including housekeeping, opening and closing duties, stock-taking, and counter operations.
• Assist in the execution of promotional activities such as redemptions, lucky draws, and contests.
• Support the implementation of loyalty programmes by promoting membership, registering customers, and managing parking and voucher redemptions.
• Promote a customer-centric service culture while maintaining operational excellence individually and within the team.
• Perform additional duties as assigned by the manager.

Skills

Frontline customer service

Customer inquiry handling

Job description

Duties

• Manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous and service-oriented approach.
• Adhere to standard operating procedures, including housekeeping, opening and closing duties, stock-taking, and counter operations.
• Assist in the execution of promotional activities such as redemptions, lucky draws, and contests.
• Support the implementation of loyalty programmes by promoting membership, registering customers, and managing parking and voucher redemptions.
• Promote a customer-centric service culture while maintaining operational excellence individually and within the team.
• Perform additional duties as assigned by the manager.

Requirements

• Able to commit to rotating shifts including weekends and public holidays
• Prior frontline customer service experience