Concierge / Receptionist

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a frontline information counter associate to manage the information counter, handle customer enquiries, feedback and complaints with courtesy, and adhere to standard operating procedures.

You will assist in promotions and loyalty activities, register members, manage redemptions, and promote a customer-centric service culture while maintaining operational excellence with the team.

Rotating shifts including weekends and public holidays are required.

Qualifications

• Experience in frontline customer service.
• Ability to communicate clearly with customers and colleagues.
• Demonstrated commitment to service excellence.

Responsibilities

• Manage the information counter and handle customer enquiries, feedback, and complaints with courtesy.
• Adhere to SOPs including housekeeping, opening/closing duties, and stock-taking at the counter.
• Assist in promotions such as redemptions, lucky draws, and contests.
• Support loyalty programmes by promoting membership, registering customers, and managing parking and voucher redemptions.
• Promote a customer-centric service culture while maintaining operational excellence individually and with the team.
• Perform additional duties as assigned by the manager.

Skills

Frontline customer service

Communication skills

Job description

Duties

• Manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous and service-oriented approach.
• Adhere to standard operating procedures, including housekeeping, opening and closing duties, stock-taking, and counter operations.
• Assist in the execution of promotional activities such as redemptions, lucky draws, and contests.
• Support the implementation of loyalty programmes by promoting membership, registering customers, and managing parking and voucher redemptions.
• Promote a customer-centric service culture while maintaining operational excellence individually and within the team.
• Perform additional duties as assigned by the manager.

Requirements

• Able to commit to rotating shifts including weekends and public holidays
• Prior frontline customer service experience