Mall Concierge & Customer Care Pro

RecruitFirst; Singapore; Sur place; SGD 32 000 - 39 000; Plein temps

Résumé du poste

RecruitFirst is seeking a customer service-oriented individual for our Dhoby Ghaut outlet. You will manage the service counter, assist shoppers, handle enquiries, and support promotions and loyalty programs.

The role requires 6 days per week rotating shifts, including weekends and public holidays. Minimum GCE O Levels, 1–2 years of similar experience, and good communication are essential.

Qualifications

• Customer service experience or strong service orientation.
• Good communication and interpersonal skills.
• Basic computer literacy and ability to use standard software.

Responsabilités

• Manage the customer service counter and provide professional, timely assistance to shoppers and members of the public.
• Handle customer enquiries, feedback, complaints, incoming/outgoing calls, paging, and in-house announcements.
• Conduct mall rounds to identify maintenance issues and inspect marketing communication facilities.
• Manage lost-and-found items and perform general administrative duties as required.
• Support mall promotions, events, loyalty programme redemptions, and other customer engagement activities.
• Promote and educate customers and retailers on digital services, e-vouchers, gift-with-purchase initiatives, and loyalty programmes.

Connaissances

Customer service

Communication skills

Interpersonal skills

Computer literacy

Team player

Presentable

Formation

GCE O Levels

Description du poste

RecruitFirst is seeking a customer service-oriented individual for our Dhoby Ghaut outlet. You will manage the service counter, assist shoppers, handle enquiries, and support promotions and loyalty programs.

The role requires 6 days per week rotating shifts, including weekends and public holidays. Minimum GCE O Levels, 1–2 years of similar experience, and good communication are essential.