Mall Concierge: Customer Experience & Loyalty Advocate

REVUP PROSERVICES PTE. LTD.; Singapore; Vor Ort; SGD 20.000 - 31.000; Vollzeit

Zusammenfassung

REVUP PROSERVICES PTE. LTD. is seeking staff to manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous, service-oriented approach.

You will adhere to SOPs, perform opening/closing duties, stock-taking, and counter operations while supporting promotions and loyalty programmes. The role involves promoting membership, registering customers, and managing parking and voucher redemptions.

Qualifikationen

• Prior frontline customer service experience is preferred.

Aufgaben

• Manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous and service-oriented approach.
• Adhere to standard operating procedures, including housekeeping, opening and closing duties, stock-taking, and counter operations.
• Assist in the execution of promotional activities such as redemptions, lucky draws, and contests.
• Support the implementation of loyalty programmes by promoting membership, registering customers, and managing parking and voucher redemptions.
• Promote a customer-centric service culture while maintaining operational excellence individually and within the team.
• Perform additional duties as assigned by the manager.

Kenntnisse

Frontline customer service

Customer inquiry handling

Jobbeschreibung

REVUP PROSERVICES PTE. LTD. is seeking staff to manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous, service-oriented approach.

You will adhere to SOPs, perform opening/closing duties, stock-taking, and counter operations while supporting promotions and loyalty programmes. The role involves promoting membership, registering customers, and managing parking and voucher redemptions.