Mall Concierge & Guest Services Specialist

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 26,000 - 32,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a frontline customer service associate in East Area. The role involves handling shopper enquiries, feedback and complaints with a professional demeanor, and supporting SOPs, stock-taking, and counter operations.

You will help execute mall promotions and promote the group loyalty programme to shoppers, including member registrations and voucher redemptions. Candidates should be customer-focused and adaptable to rotating shifts.

Qualifications

• 1-2 years frontline or customer service experience.
• Pleasant with cheerful disposition and good interpersonal skills.
• Dynamic individual with service aptitude and willingness to go the extra mile.
• Able to work rotating shifts, weekends and public holidays.

Responsibilities

• Manage Information Counter and attend to shoppers' enquiries, feedback and complaints professionally.
• Observe SOPs including housekeeping, opening/closing routines, stock-taking and counter processes.
• Assist in mall promotional campaigns (redemptions, lucky draws, contests).
• Support loyalty programme at mall level by promoting app, registering members and handling vouchers.

Skills

Customer service

Interpersonal skills

Cheerful disposition

Service aptitude

Job description

REVUP PROSERVICES PTE. LTD. is seeking a frontline customer service associate in East Area. The role involves handling shopper enquiries, feedback and complaints with a professional demeanor, and supporting SOPs, stock-taking, and counter operations.

You will help execute mall promotions and promote the group loyalty programme to shoppers, including member registrations and voucher redemptions. Candidates should be customer-focused and adaptable to rotating shifts.