Mall Concierge & Customer Service Specialist

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 26,000 - 32,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is hiring for a frontline customer service role located at the East Area mall. You will handle information counter inquiries, feedback and complaints with a professional and friendly demeanor.

You will also adhere to standard operating procedures, assist with housekeeping and stock-taking, and support promotional campaigns and loyalty programme activities. The role requires rotating shifts, weekends and public holidays.

Qualifications

• 1–2 years of frontline/customer service experience.
• Pleasant, cheerful disposition and good interpersonal skills.
• Dynamic with service aptitude and willingness to go the extra mile.
• Able to work rotating shifts, weekends and public holidays.

Responsibilities

• Manage Information Counter and assist shoppers with enquiries, feedback and complaints politely.
• Observe SOPs including housekeeping, opening/closing routines and stock checks.
• Support mall promotions: redemptions, lucky draws and contests.
• Support loyalty programme implementation: promote app, register members, handle parking/gift voucher redemptions.

Skills

Customer service

Interpersonal skills

Service orientation

Flexible shifts

Job description

REVUP PROSERVICES PTE. LTD. is hiring for a frontline customer service role located at the East Area mall. You will handle information counter inquiries, feedback and complaints with a professional and friendly demeanor.

You will also adhere to standard operating procedures, assist with housekeeping and stock-taking, and support promotional campaigns and loyalty programme activities. The role requires rotating shifts, weekends and public holidays.