CUSTOMER SERVICE / CONCIERGE - East Side - Up to $2600/mth

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 26,000 - 32,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is hiring for a frontline customer service role located at the East Area mall. You will handle information counter inquiries, feedback and complaints with a professional and friendly demeanor.

You will also adhere to standard operating procedures, assist with housekeeping and stock-taking, and support promotional campaigns and loyalty programme activities. The role requires rotating shifts, weekends and public holidays.

Qualifications

• 1–2 years of frontline/customer service experience.
• Pleasant, cheerful disposition and good interpersonal skills.
• Dynamic with service aptitude and willingness to go the extra mile.
• Able to work rotating shifts, weekends and public holidays.

Responsibilities

• Manage Information Counter and assist shoppers with enquiries, feedback and complaints politely.
• Observe SOPs including housekeeping, opening/closing routines and stock checks.
• Support mall promotions: redemptions, lucky draws and contests.
• Support loyalty programme implementation: promote app, register members, handle parking/gift voucher redemptions.

Skills

Customer service

Interpersonal skills

Service orientation

Flexible shifts

Job description

Location: East Area

Working Hours: 6 Days Work Week, Rotating Shift

Salary: up to $2600/mth

Duties

• Manage the Information Counter and attend to shoppers' enquiries, feedback and complaints effectively with a professional and pleasant disposition at all times.
• Observe and adhere to all standard operating procedures, including housekeeping, opening and closing routines, stock-taking activities, and other counter-related processes.
• Support the execution of mall promotional campaigns, such as administering redemptions, lucky draws and contests etc.
• Support the implementation of the group loyalty programme at mall level, by promoting the loyalty programme / app to shoppers, registering new members and handling complimentary parking and gift voucher redemptions etc.
• Support a customer centric culture and strive for operational excellence for self and within the team.
• Perform related duties as assigned by your manager.

Requirements

• At least 1 -2 years of work experience in frontline or customer service roles/environment.
• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Able to work Rotating shift , Weekends, and Public holidays