M365 Service Desk Specialist – First-Call Support

NCS; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

NCS in Singapore is seeking a Business Support Administrator to serve as SME within the service desk, providing first level IT support via phone and remote tools, and administering Microsoft 365 environments including user accounts, mailbox configuration, and issue resolution.

You will handle incident classification, update documentation, liaise with second-level support, and ensure timely status updates to customers while maintaining case ownership through closure.

Qualifications

• Must have a Diploma with at least 2 years in end-user support or service desk.
• Strong command of spoken and written English.
• Solid technical skills supporting desktops, notebooks, tablets, and smartphones.
• Knowledge of Windows OS, Active Directory, and M365 ecosystems.

Responsibilities

• Provide SME-level support for M365 and core service desk operations.
• Deliver first level IT support via phone and remote tools.
• Manage M365 user accounts, mailbox configurations, and issue resolution.
• Liaise with second-level support and train team members.
• Update shared knowledge repository with changes in area of focus.
• Classify and prioritize incidents; maintain case ownership to closure.
• Provide timely updates to customers on issue status.

Skills

End-user support

Service desk

English fluency

Windows OS

Active Directory

M365 ecosystem

Microsoft 365 Admin Center

Intune

Azure Entra ID

Education

Diploma in IT or related field

Tools

M365 Admin Center

Intune

Entra ID

SharePoint Admin Center

Teams Admin Center

OneDrive

Job description

NCS in Singapore is seeking a Business Support Administrator to serve as SME within the service desk, providing first level IT support via phone and remote tools, and administering Microsoft 365 environments including user accounts, mailbox configuration, and issue resolution.

You will handle incident classification, update documentation, liaise with second-level support, and ensure timely status updates to customers while maintaining case ownership through closure.