Helpdesk/service desk engineer

NCS; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

NCS in Singapore is seeking a Business Support Administrator to serve as SME within the service desk, providing first level IT support via phone and remote tools, and administering Microsoft 365 environments including user accounts, mailbox configuration, and issue resolution.

You will handle incident classification, update documentation, liaise with second-level support, and ensure timely status updates to customers while maintaining case ownership through closure.

Qualifications

• Must have a Diploma with at least 2 years in end-user support or service desk.
• Strong command of spoken and written English.
• Solid technical skills supporting desktops, notebooks, tablets, and smartphones.
• Knowledge of Windows OS, Active Directory, and M365 ecosystems.

Responsibilities

• Provide SME-level support for M365 and core service desk operations.
• Deliver first level IT support via phone and remote tools.
• Manage M365 user accounts, mailbox configurations, and issue resolution.
• Liaise with second-level support and train team members.
• Update shared knowledge repository with changes in area of focus.
• Classify and prioritize incidents; maintain case ownership to closure.
• Provide timely updates to customers on issue status.

Skills

End-user support

Service desk

English fluency

Windows OS

Active Directory

M365 ecosystem

Microsoft 365 Admin Center

Intune

Azure Entra ID

Education

Diploma in IT or related field

Tools

M365 Admin Center

Intune

Entra ID

SharePoint Admin Center

Teams Admin Center

OneDrive

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We are seeking a skilled and motivated Business Support Administrator to manage the project processing and administrative support to the team.

Job Description

Job Summary

This role serves as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools.
The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

Responsibilities | CORE

• Provide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and elevate to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and elevate unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Qualifications

Essential Qualifications

• Diploma with minimum 2 years of end-user support or service desk experience
• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
• Knowledge and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications

Preferred Attributes

• VPN and macOS support knowledge
• Good understanding of hardware and peripherals
• Experience in supporting WiFi and LAN connectivity
• Familiar with:
  • M365 Admin Center (Users, Licenses, Service Health)
  • Teams/SharePoint/Exchange Admin Centers
  • Entra ID (Azure AD) – users, sign in logs (read), MFA settings
  • Intune portal – device/app basics

Professional and/or Technical Certifications

• Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
• CompTIA A+ (preferred)

Responsibilities | PROJECT-SPECIFIC

• Provide M365-related incident management and support during transition or migration projects

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.