M365 Helpdesk & Concierge Engineer (SME)

NCS; Singapore; On-site; SGD 60,000 - 90,000; Part time

Job summary

NCS is a leading technology services firm providing consulting and digital solutions across APAC. The Helpdesk and Concierge Engineer will serve as SME within the service desk and administer Microsoft 365 environments, including user accounts and mailbox configurations.

The role requires strong English, Windows/AD/M365 expertise, and the ability to troubleshoot via phone and remote tools. A contract position in Singapore supports enterprise clients with first-line IT support.

Qualifications

• Proficient in spoken and written English.
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones.
• Knowledge and experience of Windows OS, Active Directory, and M365 ecosystems/applications.

Responsibilities

• Provide support, troubleshooting and administration for M365 ecosystems (Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune).
• Liaise with second-level support on product enhancements and train team members.
• Update shared repository with changes in area of focus.
• Provide First Call Resolution (FCR) technical support via phone and email.
• Perform first level troubleshooting and escalate as needed.
• Furnish timely updates to customers on issue status.
• Maintain ownership of cases until closure with accurate documentation.
• Manage customer expectations and escalate unusual surge issues to Team Lead.

Skills

English

Windows OS

Active Directory

M365 ecosystems

Troubleshooting

Education

MS 900: Microsoft 365 Fundamentals

CompTIA A+

Tools

M365 Admin Center

Azure AD (Entra ID)

Intune portal

Job description

NCS is a leading technology services firm providing consulting and digital solutions across APAC. The Helpdesk and Concierge Engineer will serve as SME within the service desk and administer Microsoft 365 environments, including user accounts and mailbox configurations.

The role requires strong English, Windows/AD/M365 expertise, and the ability to troubleshoot via phone and remote tools. A contract position in Singapore supports enterprise clients with first-line IT support.