IT Desktop Support Specialist – Impactful Helpdesk

NCS Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

NCS Group is seeking an IT Desktop Support in Singapore to be the first point of contact for customers, providing prompt assistance across IT topics and ensuring software, licenses and operations meet standards.

Ideal candidates have at least 1 year of Windows 10 and Office 365 experience, clear English communication, and relevant certifications. Remote support experience and strong teamwork are valued.

Qualifications

• Min 1 year of IT helpdesk experience.
• Experience with Windows 10 & Office 365.
• Certifications listed below are preferred.

Responsibilities

• Provide Desktop Support to users.
• Receive, document, and resolve end-user requests and escalate when needed.
• Perform imaging/re-imaging.
• Maintain asset inventories.
• Escalate to third-party vendors or resolver groups as appropriate.
• Update incident records.
• Create and update work instructions.
• Document standards and procedures.

Skills

Windows 10

Office 365

English proficiency

Remote support

Documentation

Tools

Remote tools

Job description

NCS Group is seeking an IT Desktop Support in Singapore to be the first point of contact for customers, providing prompt assistance across IT topics and ensuring software, licenses and operations meet standards.

Ideal candidates have at least 1 year of Windows 10 and Office 365 experience, clear English communication, and relevant certifications. Remote support experience and strong teamwork are valued.