#EG Helpdesk and Concierge Engineer (M365)

NCS Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

NCS Pte Ltd in Singapore is seeking a Helpdesk and Concierge Engineer to act as SME within the service desk, delivering first-level IT support via phone and remote tools.

You will administer Microsoft 365 environments, manage user accounts, mailbox configuration, and resolve M365 related issues while coordinating with second-level teams.

The role emphasizes incident classification, timely updates to customers, and ownership of cases through to resolution in a dynamic APAC tech environment.

Qualifications

• Excellent English communication and customer-facing skills.
• Experience providing first-level IT support.
• Strong knowledge of Windows OS and AD.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email.
• Serve as SME for Microsoft 365 environments and train team members.
• Liaise with second-level support on product enhancements and issues.
• Update shared repository with changes in area of focus.
• Classify and prioritize incidents, tracking progress and updates.
• Maintain ownership of cases until closure with accurate documentation.

Skills

English fluency

IT support

Microsoft 365

Windows OS

Tools

M365 Admin Center

Entra ID/Azure AD

Intune

Active Directory

Job description

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

As aHelpdesk and Concierge Engineeryou will serve as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools.
The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

What will you do?

• Provide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and elevate to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and upscale unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Qualifications

Essential Qualifications

• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
• Knowledgeand experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications

Preferred Attributes

• VPN and macOS support knowledge
• Good understanding of hardware and peripherals
• Experience in supporting WiFi and LAN connectivity
• Familiar with:
  • M365 Admin Center (Users, Licenses, Service Health)
  • Teams/SharePoint/Exchange Admin Centers
  • Entra ID (Azure AD) – users, sign in logs (read), MFA settings
  • Intune portal – device/app basics

Professional and/or Technical Certifications

• Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
• CompTIA A+ (preferred)

Additional Information

We are driven by ourAEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to ourImpact: Valuing our clients, Growing our people, and Creating our future.

Together, wemake the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.