Desktop Support Engineer - Remote 2nd Line

NCS; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

NCS is a leading AI Tech Services company seeking a capable IT Desktop/Remote Support specialist to join our Singapore team. You will act as a level 2 support point, resolve issues remotely within SLA, and assist enterprise users with M365, software installs, and sign-in problems.

The role emphasizes knowledge sharing and proactive support to maintain service levels. You will cover shifts as needed to support operations.

Qualifications

• 1+ year experience in desktop/remote IT support or service desk roles.
• Proven ability to resolve technical issues remotely and within SLA.
• Experience supporting enterprise users and basic network issues.

Responsibilities

• Act as a level 2 support for technical issues and escalation from Level 1.
• Resolve software installation and upgrade issues via Software Center/CCMCache.
• Troubleshoot sign-in and access issues for M365 Office accounts.

Skills

Desktop Support

IT Remote Support

IT Service Desk

Job description

NCS is a leading AI Tech Services company seeking a capable IT Desktop/Remote Support specialist to join our Singapore team. You will act as a level 2 support point, resolve issues remotely within SLA, and assist enterprise users with M365, software installs, and sign-in problems.

The role emphasizes knowledge sharing and proactive support to maintain service levels. You will cover shifts as needed to support operations.