#EG Helpdesk and Concierge Engineer (M365)

NCS; Singapore; On-site; SGD 60,000 - 90,000; Part time

Job summary

NCS is a leading technology services firm providing consulting and digital solutions across APAC. The Helpdesk and Concierge Engineer will serve as SME within the service desk and administer Microsoft 365 environments, including user accounts and mailbox configurations.

The role requires strong English, Windows/AD/M365 expertise, and the ability to troubleshoot via phone and remote tools. A contract position in Singapore supports enterprise clients with first-line IT support.

Qualifications

• Proficient in spoken and written English.
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones.
• Knowledge and experience of Windows OS, Active Directory, and M365 ecosystems/applications.

Responsibilities

• Provide support, troubleshooting and administration for M365 ecosystems (Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune).
• Liaise with second-level support on product enhancements and train team members.
• Update shared repository with changes in area of focus.
• Provide First Call Resolution (FCR) technical support via phone and email.
• Perform first level troubleshooting and escalate as needed.
• Furnish timely updates to customers on issue status.
• Maintain ownership of cases until closure with accurate documentation.
• Manage customer expectations and escalate unusual surge issues to Team Lead.

Skills

English

Windows OS

Active Directory

M365 ecosystems

Troubleshooting

Education

MS 900: Microsoft 365 Fundamentals

CompTIA A+

Tools

M365 Admin Center

Azure AD (Entra ID)

Intune portal

Job description

#EG Helpdesk and Concierge Engineer (M365)

• Contract
• Department: Others

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As aHelpdesk and Concierge Engineeryou will serve as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools.
The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

What will you do?

• Provide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and escalate to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and escalate unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Essential Qualifications

• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
• Knowledgeand experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications

Preferred Attributes

• VPN and macOS support knowledge
• Good understanding of hardware and peripherals
• Experience in supporting WiFi and LAN connectivity
• Familiar with:
  • M365 Admin Center (Users, Licenses, Service Health)
  • Teams/SharePoint/Exchange Admin Centers
  • Entra ID (Azure AD) – users, sign in logs (read), MFA settings
  • Intune portal – device/app basics

Professional and/or Technical Certifications

• Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
• CompTIA A+ (preferred)

We are driven by ourAEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to ourImpact: Valuing our clients, Growing our people, and Creating our future.

Together, wemake the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [e-mail].

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