M365 Service Desk Agent

ITCAN PTE. LIMITED; Singapore; Presencial; SGD 32.000 - 52.000; Jornada completa

Descripción de la vacante

ITCAN PTE LTD, headquartered in Singapore, is hiring a Service Desk specialist to provide technical support for Microsoft 365 apps and IT hardware. The role requires resolving VPN, macOS, and device issues in a rotating shift with security clearance.

You will assist users, manage admin centers, and help maintain secure connectivity. The ideal candidate has at least 1 year of service desk experience and holds or is pursuing Microsoft 365 Fundamentals or CompTIA A+ certification.

Formación

• Security clearance required.
• Minimum 1 year of experience as a Service Desk agent.

Responsabilidades

• Troubleshoot VPN and macOS issues to ensure secure connectivity.
• Diagnose and repair hardware and peripherals.
• Support WiFi and LAN connectivity for users.
• Manage Microsoft 365 Admin Center tasks including user accounts, licenses, and service health monitoring.
• Administer Teams, SharePoint, and Exchange Admin Centers to support collaboration tools.
• Monitor Entra ID sign-in logs and configure MFA settings for security compliance.
• Utilize Intune portal to manage device and application basics for endpoint security.
• Provide user support for Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, and Copilot to enhance productivity.
• Apply laptop and desktop troubleshooting skills to resolve technical issues promptly.
• Deliver excellent customer handling and communication skills to ensure positive user experiences.

Conocimientos

VPN troubleshooting

macOS support

Microsoft 365

Intune management

Entra ID

Security clearance

Customer service

Hardware repair

WiFi & LAN

Teams admin

SharePoint admin

Exchange admin

Educación

Microsoft 365 Certified: Fundamentals (MS-900)

CompTIA A+

Herramientas

Microsoft 365 Admin Center

Intune portal

Entra ID (Azure AD)

Microsoft 365 Copilot

Descripción del empleo

Company Overview

ITCAN PTE LTD, headquartered in Singapore, delivers integrated IT software solutions and services, offering on-site consulting and turnkey projects. It serves clients across Europe, US, Canada, China, Japan, and the Middle East with regional offices in Malaysia, Australia, and Hong Kong.

Job Summary

Provide technical support for Microsoft 365 applications and IT hardware, troubleshoot connectivity and device issues, and deliver excellent customer service in a rotating shift environment requiring security clearance.

Responsibilities

• Troubleshoot and resolve VPN and macOS support issues to ensure secure and reliable connectivity
• Diagnose and repair hardware and peripheral device problems to maintain operational efficiency
• Support WiFi and LAN connectivity to sustain network availability for users
• Manage Microsoft 365 Admin Center tasks including user accounts, licenses, and service health monitoring
• Administer Teams, SharePoint, and Exchange Admin Centers to support collaboration tools
• Monitor Entra ID (Azure AD) user sign-in logs and configure MFA settings for security compliance
• Utilize Intune portal to manage device and application basics for endpoint security
• Provide user support for Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, and Copilot to enhance productivity
• Apply laptop and desktop troubleshooting skills to resolve technical issues promptly
• Deliver excellent customer handling and communication skills to ensure positive user experiences

Required competencies and certifications

• Security clearance to comply with company and client security requirements
• Minimum 1 years of experience as a Service Desk agent supporting IT users and systems

Preferred competencies and qualifications

• Microsoft 365 Certified: Fundamentals (MS 900) certification (strongly preferred)
• CompTIA A+ certification (preferred)