Security-Cleared M365 Support Specialist

ITCAN PTE. LIMITED

Singapore

On-site

SGD 32,000 - 52,000

Full time

4 days ago

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Job summary

ITCAN PTE LTD, headquartered in Singapore, is hiring a Service Desk specialist to provide technical support for Microsoft 365 apps and IT hardware. The role requires resolving VPN, macOS, and device issues in a rotating shift with security clearance.

You will assist users, manage admin centers, and help maintain secure connectivity. The ideal candidate has at least 1 year of service desk experience and holds or is pursuing Microsoft 365 Fundamentals or CompTIA A+ certification.

Qualifications

Security clearance required.
Minimum 1 year of experience as a Service Desk agent.

Responsibilities

Troubleshoot VPN and macOS issues to ensure secure connectivity.
Diagnose and repair hardware and peripherals.
Support WiFi and LAN connectivity for users.
Manage Microsoft 365 Admin Center tasks including user accounts, licenses, and service health monitoring.
Administer Teams, SharePoint, and Exchange Admin Centers to support collaboration tools.
Monitor Entra ID sign-in logs and configure MFA settings for security compliance.
Utilize Intune portal to manage device and application basics for endpoint security.
Provide user support for Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, and Copilot to enhance productivity.
Apply laptop and desktop troubleshooting skills to resolve technical issues promptly.
Deliver excellent customer handling and communication skills to ensure positive user experiences.