Luxury Spa Concierge | Guest Experience Specialist

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

CAPELLA HOTEL, SINGAPORE is looking for a Spa Receptionist who will be responsible for providing an excellent first impression to guests and managing their spa experience from start to finish. The ideal candidate will have 1-2 years of experience in the luxury spa sector and must possess strong interpersonal and communication skills. Duties include managing guest inquiries, processing bookings and payments, and ensuring the reception area is well-maintained. This role is crucial in contributing to guest satisfaction at the spa.

Qualifications

• Have a thorough knowledge of the spa industry.
• 1 to 2 years of experience in luxury spa or similar field.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain high levels of service standards throughout the spa.
• Provide detailed descriptions of spa treatments, packages, services, and facilities.
• Promote spa services and products.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Problem-solving

Education

1 to 2 years of experience in luxury spa or similar field

Tools

Microsoft Office

Opera

Excel

Internet applications

Job description

CAPELLA HOTEL, SINGAPORE is looking for a Spa Receptionist who will be responsible for providing an excellent first impression to guests and managing their spa experience from start to finish. The ideal candidate will have 1-2 years of experience in the luxury spa sector and must possess strong interpersonal and communication skills. Duties include managing guest inquiries, processing bookings and payments, and ensuring the reception area is well-maintained. This role is crucial in contributing to guest satisfaction at the spa.