Spa Receptionist

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

CAPELLA HOTEL, SINGAPORE is looking for a Spa Receptionist who will be responsible for providing an excellent first impression to guests and managing their spa experience from start to finish. The ideal candidate will have 1-2 years of experience in the luxury spa sector and must possess strong interpersonal and communication skills. Duties include managing guest inquiries, processing bookings and payments, and ensuring the reception area is well-maintained. This role is crucial in contributing to guest satisfaction at the spa.

Qualifications

• Have a thorough knowledge of the spa industry.
• 1 to 2 years of experience in luxury spa or similar field.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain high levels of service standards throughout the spa.
• Provide detailed descriptions of spa treatments, packages, services, and facilities.
• Promote spa services and products.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Problem-solving

Education

1 to 2 years of experience in luxury spa or similar field

Tools

Microsoft Office

Opera

Excel

Internet applications

Job description

Position Overview

The Spa Receptionist is responsible for giving guests a positive impression of the spa from the point of reservation to the moment they arrive and depart. The individual has a vast understanding of the services and products offered, answers emails and calls, assists guests with their enquiries bookings and escort the guest to the lockers/facilities when necessary. The individual checks guests in and out of the spa in a professional manner, and ensures all guests leave satisfied.

The Role

Reception Operations

• Maintain high levels of service standards throughout the spa
• Provide detailed descriptions of spa treatments, packages, services, and facilities
• Provide spa tours and escort guests to treatment areas
• Promote spa services and products
• Address guest complaints with empathy and courtesy, always finding a resolution to ensure complete guest satisfaction
• Handle correspondences and phone calls
• Answer to enquiries and requests
• Perform opening and closing duties
• Manage guest register
• Process payments accurately
• Assist with booking, changing and canceling of spa appointments
• Keep the reception area clean and organised at all times
• Ensure a conducive environment at the holding area as guests wait for their turn
• Provide assistance with any tasks related to the spa as needed during its operation

Talent Profile

• Have a thorough knowledge of the spa industry
• 1 to 2 years of experience in luxury spa or similar field
• Excellent interpersonal and communication skills
• Basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications, Telephone and Opera