Spa Concierge: Guest Experience & Reservations

Marina Bay Sands; Singapore; Hybrid; SGD 28,000 - 37,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking a friendly Spa Receptionist to greet guests, manage reservations, answer calls and coordinate with therapists to maximize spa capacity. With at least 2 years in frontline customer service, you will handle cashiering tasks, maintain spa area cleanliness, and upsell spa packages while delivering Forbes-standard service.

This role requires rotating shifts, including weekends, and a professional, well-groomed appearance.

Qualifications

• Excellent customer service and communication skills.
• Able to operate basic computer applications and handle enquiries.
• Professional, healthy and well-groomed appearance.
• Rotating shifts, including weekends (no overnight shifts).
• Minimum 2 years in a front-line customer service position.

Responsibilities

• Greets guests, offers assistance and spa consultation per standards.
• Answers calls professionally and records bookings accurately.
• Manage cashiering functions in line with spa procedures.
• Maximize spa slots, rooms and therapists’ productivity; upsell packages.
• Maintain spa area cleanliness and coordinate with engineering for maintenance.

Skills

Customer service

Communication

Computer basics

Cash handling

Job description

Marina Bay Sands in Singapore is seeking a friendly Spa Receptionist to greet guests, manage reservations, answer calls and coordinate with therapists to maximize spa capacity. With at least 2 years in frontline customer service, you will handle cashiering tasks, maintain spa area cleanliness, and upsell spa packages while delivering Forbes-standard service.

This role requires rotating shifts, including weekends, and a professional, well-groomed appearance.