Spa Front Desk & Guest Experience Specialist

PAN PACIFIC HOTELS GROUP LIMITED; Singapore; Presencial; SGD 31.000 - 40.000; Jornada completa

Descripción de la vacante

PAN PACIFIC HOTELS GROUP LIMITED in Singapore is seeking a friendly, proactive Spa & Wellness Receptionist to greet clients, handle inquiries, take bookings for spa treatments and fitness classes, and ensure a smooth first contact.

You will assist members with reservations, guide walk-ins, manage cash handling, and support opening/closing procedures while maintaining a professional image and delivering excellent service.

Responsabilidades

• Assist members in making reservations for spa treatments, fitness classes and assignment of treatment rooms.
• Meet potential spa/fitness members and walk-in clients in a professional, friendly manner and assist in consultation and closing of sales.
• Dealing with customer’s requests and complaints.
• Conducting outlet tours to walk-ins and new clients.
• Monitor client’s record and recommend packages of treatment.
• Follow up on leads or walk-ins and sending of e-brochure if necessary.
• Ensure Opening and Closing procedures are met.
• Handle incoming calls, spa/fitness reception and cashiering duties daily.
• Ensure cash float tally daily, failing which, Manager should be informed immediately.
• Accept all other duties required from time to time.

Descripción del empleo

PAN PACIFIC HOTELS GROUP LIMITED in Singapore is seeking a friendly, proactive Spa & Wellness Receptionist to greet clients, handle inquiries, take bookings for spa treatments and fitness classes, and ensure a smooth first contact.

You will assist members with reservations, guide walk-ins, manage cash handling, and support opening/closing procedures while maintaining a professional image and delivering excellent service.