Spa Receptionist & Guest Experience Champion

Grand Hyatt Singapore; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Grand Hyatt Singapore is seeking a professional Receptionist to provide outstanding front desk service and ensure a smooth, welcoming experience for guests. You will be the first point of contact and play a key role in maintaining Hyatt's renowned guest service standards.

Your responsibilities include greeting guests, handling check-in/out, coordinating with hotel teams, and presenting a polished image while delivering consistent service throughout the guest journey.

Qualifications

• Front desk experience or hospitality exposure preferred.
• Ability to deliver excellent guest service and resolve issues sympathetically.
• Strong communication and interpersonal skills for a guest-facing role.

Responsibilities

• Greet guests and manage front desk operations with a professional demeanor.
• Coordinate with hotel departments to ensure smooth check-in/out and guest satisfaction.
• Maintain presentation, ensure safety and security at the desk, and handle requests courteously.

Skills

Customer service

Communication

Hospitality

Education

High school diploma or equivalent

Job description

Grand Hyatt Singapore is seeking a professional Receptionist to provide outstanding front desk service and ensure a smooth, welcoming experience for guests. You will be the first point of contact and play a key role in maintaining Hyatt's renowned guest service standards.

Your responsibilities include greeting guests, handling check-in/out, coordinating with hotel teams, and presenting a polished image while delivering consistent service throughout the guest journey.