Luxury Reservations Specialist — Global & Upsell Expert

STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD.; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Marriott International in Singapore is seeking an agent to provide personalized service across voice, email, and chat for a portfolio of luxury and resort brands. You will manage complex reservations, uphold loyalty program standards, and drive incremental revenue through proactive selling while ensuring compliance with booking rules and policies.

The role emphasizes genuine guest care, knowledge of property facilities, and the ability to convert inquiries into sales while delivering a seamless,

Qualifications

• High school diploma or equivalent.

Responsibilities

• Respond to customer questions and requests to create a seamless experience.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate customer needs and identify sales opportunities through proactive engagement.
• Provide personalized service and recommendations based on loyalty status and travel purpose.
• Explain loyalty program benefits and assist with engagement at every opportunity.

Education

High school diploma/G.E.D.

Job description

Marriott International in Singapore is seeking an agent to provide personalized service across voice, email, and chat for a portfolio of luxury and resort brands. You will manage complex reservations, uphold loyalty program standards, and drive incremental revenue through proactive selling while ensuring compliance with booking rules and policies.

The role emphasizes genuine guest care, knowledge of property facilities, and the ability to convert inquiries into sales while delivering a seamless,