Luxury Reservations Agent – Guest Experience & Upsell

BEACH ROAD HOTEL (1886) LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Benefits offered by this job

Duty meals provided

Colleagues' discount and/or preferential room rates

Flexible benefits including dental and wellness

Job summary

BEACH ROAD HOTEL (1886) LTD. is looking for a Raffles Service Agent in Singapore who will deliver friendly and professional service to enhance the guest reservation experience. Responsibilities include managing room reservations, supporting the Service department's upselling efforts, and collaborating with various hotel departments.

The ideal candidate should have a minimum of 1 to 2 years' experience in the hotel industry, strong interpersonal skills, and be service-oriented. Join us for a rewarding career with benefits such as a 5-day work week and comprehensive insurance coverage.

Qualifications

• Minimum 1 to 2 years of relevant experience in the hotel industry.
• Required to work on weekends, public holidays and rotating shifts.

Responsibilities

• Ensures smooth operation of Raffles Service department by managing calls, faxes, and emails.
• Supports guest decision-making with accurate reservation information.
• Coordinates with departments to fulfill guest requirements.

Skills

Interpersonal skills

Service orientation

Attention to detail

Education

Minimum tertiary education

Tools

Spreadsheets

Word processing

Database management

Job description

BEACH ROAD HOTEL (1886) LTD. is looking for a Raffles Service Agent in Singapore who will deliver friendly and professional service to enhance the guest reservation experience. Responsibilities include managing room reservations, supporting the Service department's upselling efforts, and collaborating with various hotel departments.

The ideal candidate should have a minimum of 1 to 2 years' experience in the hotel industry, strong interpersonal skills, and be service-oriented. Join us for a rewarding career with benefits such as a 5-day work week and comprehensive insurance coverage.