Luxury Events & Guest Experience Lead

The Ritz-Carlton, Millenia Singapore; Singapore; On-site; SGD 31,000 - 50,000; Full time

Job summary

The Ritz-Carlton, Millenia Singapore is seeking a guest services associate to support Sales & Marketing and Reservations with high-level guest service. You will assist in up-selling, process reservations, and maintain brand standards to ensure exceptional guest experiences.

Collaborate with team members to address guest needs, follow company policies, and contribute to the brand's renowned service culture. This role emphasizes professionalism, confidentiality, and respectful communication.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2-years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assist management in resolving guest calls, requests, or problems.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process reservations, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Perform general office duties to support Sales & Marketing.

Skills

Upselling

Guest service

Communication

Education

High school diploma or GED

Job description

The Ritz-Carlton, Millenia Singapore is seeking a guest services associate to support Sales & Marketing and Reservations with high-level guest service. You will assist in up-selling, process reservations, and maintain brand standards to ensure exceptional guest experiences.

Collaborate with team members to address guest needs, follow company policies, and contribute to the brand's renowned service culture. This role emphasizes professionalism, confidentiality, and respectful communication.