Luxury Guest Experience Specialist

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

The Singapore Resort & Spa is seeking a guest services professional to uphold luxury hospitality standards. You will assist guests during check-in/check-out, provide personalised welcome and farewells, and promote hotel facilities with in-depth product knowledge.

Ideal candidate holds a Diploma in Tourism / Hospitality Management with at least 1 year of related experience and strong English communication skills. Proficiency in MS Excel, Word and PowerPoint is preferred.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum of 1 year of experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.

Responsibilities

• Provide quality guest service during check-in, check-out and throughout the stay.
• Deliver a Cousu Main experience to all guests.
• Welcome and farewell guests personally; escort VIPs to rooms and explain facilities.
• Keep the lobby neat and guest ready at all times.
• Promote hotel facilities with strong product knowledge.

Skills

English proficiency

Customer service

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

The Singapore Resort & Spa is seeking a guest services professional to uphold luxury hospitality standards. You will assist guests during check-in/check-out, provide personalised welcome and farewells, and promote hotel facilities with in-depth product knowledge.

Ideal candidate holds a Diploma in Tourism / Hospitality Management with at least 1 year of related experience and strong English communication skills. Proficiency in MS Excel, Word and PowerPoint is preferred.