Guest Experience Specialist (Check-in & Reservations)

THE RITZ-CARLTON, MILLENIA SINGAPORE; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

The Ritz-Carlton, Millenia Singapore is seeking a Guest Services Agent to create memorable experiences for guests throughout check-in, check-out, and reservations. This role requires a candidate with excellent customer service skills and the ability to anticipate guest needs.

The ideal candidate will be confident, well-groomed, and possess effective communication skills in English. Familiarity with Opera and Microsoft Office is an advantage, as well as the ability to handle pressure and work on rotating shifts.

Qualifications

• Excellent verbal and written communication skills in English.
• Demonstrated confidence and pleasant demeanor.
• Ability to manage stressful situations effectively.

Responsibilities

• Provide excellent service and build strong guest relationships.
• Take ownership of guest issues and resolve them promptly.
• Identify and address problems through careful analysis.

Skills

Good command of English

Confident disposition

Ability to work under pressure

Tools

Opera

Microsoft Office

Job description

The Ritz-Carlton, Millenia Singapore is seeking a Guest Services Agent to create memorable experiences for guests throughout check-in, check-out, and reservations. This role requires a candidate with excellent customer service skills and the ability to anticipate guest needs.

The ideal candidate will be confident, well-groomed, and possess effective communication skills in English. Familiarity with Opera and Microsoft Office is an advantage, as well as the ability to handle pressure and work on rotating shifts.