Luxury Guest Experience Specialist (Front Office)

Four Seasons Hotels and Resorts; Singapore; On-site; SGD 36,000 - 47,000; Full time

Benefits offered by this job

Career growth opportunities

Unique strong culture

Best-in-industry training

Complimentary stays at properties

Discounted meals

Paid holidays

Job summary

Four Seasons Hotel Singapore is seeking a Guest Relations Executive to join the Front Office team. You will welcome guests on arrival and during their stay, delivering exceptional service in line with Four Seasons standards.

Key responsibilities include assisting guests with services, providing local information, and addressing inquiries with warmth and efficiency to ensure memorable experiences.

Qualifications

• Diploma or higher in Hospitality or equivalent.
• 1 year of relevant luxury hotel experience is preferred.
• Strong organisational and time-management abilities.
• Excellent interpersonal and written/verbal communication skills.
• Knowledge of Opera property management system is a plus.

Responsibilities

• Greet and welcome guests upon arrival and throughout stay.
• Deliver exceptional guest experiences aligning with Four Seasons service standards.
• Assist guests with hotel services, hours, events, directions and city attractions.
• Respond to guest requests promptly and courteously, including special requests.
• Handle guest feedback, escalating to Duty Manager when needed.

Skills

Diploma holder

1 year experience

Organisational skills

Interpersonal skills

Communication skills

Opera System knowledge

Guest-centric mindset

Education

Hospitality diploma or equivalent

Tools

Opera System

Job description

Four Seasons Hotel Singapore is seeking a Guest Relations Executive to join the Front Office team. You will welcome guests on arrival and during their stay, delivering exceptional service in line with Four Seasons standards.

Key responsibilities include assisting guests with services, providing local information, and addressing inquiries with warmth and efficiency to ensure memorable experiences.