Luxury Guest Experience Concierge

St. Regis Hotels; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

The St. Regis Hotels in Singapore is seeking a Front Desk Associate to process guest check-ins and check-outs, handle room assignments, and respond to late check-out requests.

You will coordinate with Revenue, Sales and Front Desk teams, manage group arrivals, run daily reports, handle back-office tasks, and ensure safety and smooth operations while maintaining impeccable guest service.

Responsibilities

• Process guest check-ins and check-outs, room assignments, and room change/late check-out requests
• Communicate to staff when guests are waiting for an available room
• File guest paperwork and operate telephone switchboard
• Run and check daily reports, contingency lists, and credit card authorization reports
• Manage group arrivals and departures
• Act as the main control point for saleable rooms with Revenue, Sales and Front Desk teams
• Familiar with room types, availability, rates, group movements, billing and guest history
• Ensure Duty Manager is informed immediately of emergencies or safety matters
• Handle back-office administrative tasks such as inventory control and ordering
• Prepare and submit rostering and other administrative tasks in a timely manner

Job description

The St. Regis Hotels in Singapore is seeking a Front Desk Associate to process guest check-ins and check-outs, handle room assignments, and respond to late check-out requests.

You will coordinate with Revenue, Sales and Front Desk teams, manage group arrivals, run daily reports, handle back-office tasks, and ensure safety and smooth operations while maintaining impeccable guest service.