Guest Services Pro — Front Desk & Concierge

Pullman Hotels & Resorts; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Centralised location

5 days work week

Duty meals

Uniform provided

Medical benefits

Birthday Leave

Family Care Leave

AWS

F&B discounts

Worldwide hotel discounts

Job summary

Pullman Singapore Hill Street is seeking a Front Office professional to support check-in/check-out, cashiering, and guest services at a premier hotel in Singapore. You will help register guests, assign rooms, and assist with VIP arrivals and special guest packages.

Contribute to maintaining guest privacy, brand standards, and seamless interactions across Front Desk, Executive Lounge, and Concierge while upholding a service mindset and attention to detail.

Qualifications

• Secondary / High school education.
• Good reading and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• No experience is required; training will be provided.
• Good communication and customer contact skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Must be well-presented and professionally groomed at all times

Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.
• Assist guests with check-in and check-out, and other cashiering duties.
• Register guests and assigns rooms according to their reservation confirmation.
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible.
• Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
• Prepare VIP list and send email out to all operations department daily.
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential.
• Understand all room types and work with Housekeeping to manage room status effectively.
• Adhere to proper credit matters and cash handling policies and procedures.
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs.

Skills

English proficiency

Customer service

Teamwork

Well-presented

Self-motivated

Education

Secondary / High school education

Job description

Pullman Singapore Hill Street is seeking a Front Office professional to support check-in/check-out, cashiering, and guest services at a premier hotel in Singapore. You will help register guests, assign rooms, and assist with VIP arrivals and special guest packages.

Contribute to maintaining guest privacy, brand standards, and seamless interactions across Front Desk, Executive Lounge, and Concierge while upholding a service mindset and attention to detail.