Front Desk & VIP Client Experience Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 43,000 - 51,000; Full time

Job summary

Recruit Express Pte Ltd at Raffles Place, Singapore, seeks a proactive Front-of-House & Client Experience professional to welcome clients, handle inquiries and coordinate VIP visits. The role also covers office administration, facilities and travel support, delivering a seamless reception experience in a busy corporate setting.

You will join a dynamic team requiring a Diploma or Degree in Hospitality or Business Administration and 3–5 years of relevant experience.

Qualifications

• Diploma or Degree in Hospitality, Hotel Management, Business Administration or a related discipline.

Responsibilities

• Welcome clients, visitors and employees warmly and professionally.
• Deliver a high standard of service to clients and VIP visitors.
• Attend to enquiries and ensure requests or concerns are addressed promptly.
• Manage incoming calls and direct enquiries to the appropriate person or department.
• Coordinate meeting room bookings and arrangements for VIP visitors.
• Manage the reception mailbox and day-to-day correspondence.
• Maintain visitor records and other reception documentation.
• Coordinate incoming and outgoing mail, courier services and deliveries.
• Support invoice processing and general administrative matters.
• Prepare reception and operational reports, including visitor statistics, call volumes and incident records.
• Coordinate servicing, maintenance and repairs of office equipment.
• Manage office supplies, including procurement, inventory and distribution.
• Liaise and maintain good working relationships with vendors and external service providers.
• Support the Office Manager in ensuring smooth daily office operations.
• Attend to employees' business travel enquiries.
• Liaise with the appointed corporate travel agency on flight arrangements.
• Assist employees with hotel reservations and other travel-related requirements.
• Provide day-to-day operational and administrative support to the Office Manager.
• Assist other departments with ad hoc administrative requirements when needed.
• Ensure proper handover and backup arrangements are in place to maintain uninterrupted reception and office support.

Education

Diploma or Degree in Hospitality, Hotel Management, Business Administration or a related discipline

Job description

Recruit Express Pte Ltd at Raffles Place, Singapore, seeks a proactive Front-of-House & Client Experience professional to welcome clients, handle inquiries and coordinate VIP visits. The role also covers office administration, facilities and travel support, delivering a seamless reception experience in a busy corporate setting.

You will join a dynamic team requiring a Diploma or Degree in Hospitality or Business Administration and 3–5 years of relevant experience.