Luxury Front Desk: Guest Relations Executive

Four Seasons; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Career growth opportunities

Complimentary stays at Four Seasons

Training and development

Dental and medical/life insurance

Employee events

Staff meals

Job summary

Four Seasons Hotel Singapore is seeking a Guest Relations Executive to deliver exceptional front office service. You will warmly welcome guests, assist with inquiries, and ensure a seamless experience from check-in to departure, aligning with our luxury standards.

The role requires a Diploma in Hospitality, strong communication, and a guest-centric approach. Visa restrictions mean only Singaporeans may apply; prior Opera System knowledge is a plus.

Qualifications

• Diploma holder in Hospitality or its equivalent.
• One year of relevant experience within Four Seasons (or a top luxury group) is considered an asset.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Excellent interpersonal and communication skills.
• Knowledge of Opera System would be an added advantage.
• Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences.
• Position is open to Singaporeans only due to work visa restrictions.

Responsibilities

• Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
• Reports to the Duty Manager for further follow-up when necessary.

Skills

Hospitality service

Customer service

Interpersonal skills

Organizational skills

Education

Diploma in Hospitality

Tools

Opera System

Job description

Four Seasons Hotel Singapore is seeking a Guest Relations Executive to deliver exceptional front office service. You will warmly welcome guests, assist with inquiries, and ensure a seamless experience from check-in to departure, aligning with our luxury standards.

The role requires a Diploma in Hospitality, strong communication, and a guest-centric approach. Visa restrictions mean only Singaporeans may apply; prior Opera System knowledge is a plus.