Guest Services Leader: Front Desk & Concierge

EL DEVELOPMENT (VENTURES) PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Walking distance from City Hall MRT

5 days work week

Duty meals and uniform provided

Comprehensive medical benefits

Birthday Leave

Caregiving Leave

AWS

F&B and worldwide hotel discounts

Job summary

EL DEVELOPMENT (VENTURES) PTE. LTD. is seeking a Guest Services Executive to deliver outstanding service at our front desk in a Singapore hotel.

You will greet guests, assist with check-in/check-out, upsell room categories where appropriate, and coordinate with housekeeping and other departments. The role requires excellent communication, 1 year of experience, and the ability to work in a fast-paced environment.

Qualifications

• Minimum 1 year experience in similar capacity.
• Excellent communication and interpersonal skills with colleagues and guests.
• Excellent customer service skills and enjoy creating delightful moments for guests.
• Able to thrive in a dynamic and fast paced environment.
• Read, write and speak English fluently.

Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.
• Assist guests with check-in and check-out, and other cashiering duties.
• Register guests and assigns rooms according to their reservation confirmation.
• Upsell higher room categories to guests whenever possible.
• Maintain the privacy of all guests by ensuring their details are kept confidential.
• Understand room types and coordinate with Housekeeping to manage room status.
• Adhere to proper credit matters and cash handling policies.
• Communicate via internal logs with colleagues.
• Handle guest feedback and attempt first person recovery steps.
• Monitor front office emails and respond effectively.
• Provide guidance and on-the-job training for Guest Services Officers.
• Ensure all daily front desk tasks are completed.
• Ensure arrival/departure procedures follow SOP; suggest improvements.
• Assist Executive Lounge and Concierge duties when required.
• Provide warm welcome and fond farewell per hotel standards and SOPs.
• Assist guests throughout their stay and provide reasonable solutions.
• Be familiar with hotel products and services and recommend accordingly.
• Alert Security or Duty Manager of suspicious persons/articles.
• Maintain knowledge of all hotel products and services.
• Keep Front Office areas clean and neat.
• Be familiar with Emergency Procedures, Policies and SOPs.
• Attend briefings, meetings and trainings as assigned.
• Perform other duties as assigned by management.

Skills

Excellent communication

Interpersonal skills

Customer service

Problem solving

English fluency

Job description

EL DEVELOPMENT (VENTURES) PTE. LTD. is seeking a Guest Services Executive to deliver outstanding service at our front desk in a Singapore hotel.

You will greet guests, assist with check-in/check-out, upsell room categories where appropriate, and coordinate with housekeeping and other departments. The role requires excellent communication, 1 year of experience, and the ability to work in a fast-paced environment.