Luxury Retail Concierge & Front Desk Host

RecruitFirst; Singapore; On-site; SGD 27,000 - 45,000; Full time

Job summary

RecruitFirst is seeking a boutique front desk host in Singapore to greet guests, manage appointments, and deliver exceptional customer service. You’ll be the first point of contact, answering calls, screening inquiries, and coordinating with boutique staff.

The role requires strong communication and interpersonal skills, prior experience in hospitality or luxury sectors preferred, and diligent CRM data capture.

Qualifications

• Prior experience in the hospitality/aviation/luxury industry preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Answer boutique calls promptly (within 5 rings).
• Screen and forward phone calls to appropriate personnel (within the boutique).
• Reply to appointment requests and manage walk-in rosters.
• Greet guests and provide front-desk service.
• Update calendars and schedule meetings for staff.
• Record boutique traffic and prepare daily reports.
• Ensure CRM data capture for new clients.
• Maintain a presentable boutique front area.
• Coordinate with retail staff to guide customers to the right contact.

Skills

Communication

Interpersonal skills

Tools

CRM software

Job description

RecruitFirst is seeking a boutique front desk host in Singapore to greet guests, manage appointments, and deliver exceptional customer service. You’ll be the first point of contact, answering calls, screening inquiries, and coordinating with boutique staff.

The role requires strong communication and interpersonal skills, prior experience in hospitality or luxury sectors preferred, and diligent CRM data capture.