Luxury Concierge & Guest Experience Expert

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Sofitel Singapore Sentosa Resort & Spa is seeking a Concierge who will be the brand ambassador, delivering exceptional guest service and anticipating guest needs. You will represent hospitality excellence in a luxury setting and ensure every guest receives a personalised experience.

Ideal candidates bring 2+ years in a related field, impeccable grooming, and a passion for guest satisfaction. Multilingual abilities are a plus in our five-star environment dedicated to elegance and discretion.

Qualifications

• 2+ years of experience in a related field.
• Excellent grooming standards.
• Passion for delivering exceptional guest service.

Responsibilities

• Serve as brand ambassador and provide outstanding guest service.
• Attend to guest needs with attention to detail and a positive attitude.
• Keep lobby and front-of-house areas organized and presentable.
• Stay informed about hotel services, promotions and local attractions.

Skills

Interpersonal communication

Calm under pressure

Guest service excellence

Listening skills

Multilingual

Job description

Sofitel Singapore Sentosa Resort & Spa is seeking a Concierge who will be the brand ambassador, delivering exceptional guest service and anticipating guest needs. You will represent hospitality excellence in a luxury setting and ensure every guest receives a personalised experience.

Ideal candidates bring 2+ years in a related field, impeccable grooming, and a passion for guest satisfaction. Multilingual abilities are a plus in our five-star environment dedicated to elegance and discretion.